Hawk Ford of St. Charles - Service Center

Great dealer and great service staff very helpful keeping me informed on status of my service and what future service that should be addressed. me informed on status of my service and what future service that should be addressed. More

Prompt, polite, competent, truthful, cost effective was only charged for what I needed. Very pleased only charged for what I needed. Very pleased More

Wonderful dealership. From the greeting upon entering, through purchase, finance and delivery everyone was friendly, knowledgeable and respectful. Our salesman Nicholas Sl From the greeting upon entering, through purchase, finance and delivery everyone was friendly, knowledgeable and respectful. Our salesman Nicholas Sladek was terrific, he was patient and accommodating of our requests for vehicle comparisons and bringing the various vehicles upfront so we could see and check them out ourselves. We feel like we got a good deal and took delivery the same day. We highly recommend doing business with this dealership. More

Excellent customer communication and mechanic was superb! Waiting for routine service was timely and worth staying in the service area. Each staff employee was interested in my concern and resolved the pr Waiting for routine service was timely and worth staying in the service area. Each staff employee was interested in my concern and resolved the problem with repair or replaced part, Thank you for the service and being able to schedule a same day appoi More

Great Dealership. We have been using them for service for many years, The sales department is very accommodating and helpful getting us up to speed on the new safety a We have been using them for service for many years, The sales department is very accommodating and helpful getting us up to speed on the new safety and convenience features our new vehicle now provides. More

They picked up the car on time. Fixed the issue and returned it the same day. Fixed the issue and returned it the same day. More

Steve was a pleasure to work with! He addressed all of the issues with our repair with interest and professionalism and took the time to explain what needed to be done and why. He al He addressed all of the issues with our repair with interest and professionalism and took the time to explain what needed to be done and why. He also insured that the repair was completed within the estimated timeframe which was very appreciated. More

Hawk couldn't make up for Ford's unconscionable policy and practice. After decades of Ford ownership, I'll never buy a Ford again. "" William F. Russell and practice. After decades of Ford ownership, I'll never buy a Ford again. "" William F. Russell More

Easy to schedule, prompt and professional service. Car finished on time and good communication of costs. Car finished on time and good communication of costs. More

I would recommend for oil change but not to expect anything else. No car wash, review of checklist for ongoing maintenance, etc. I don’t even know if they rotated my tires. Staff was polite bu anything else. No car wash, review of checklist for ongoing maintenance, etc. I don’t even know if they rotated my tires. Staff was polite but felt as though it was an inconvenience that I came in and that I was waiting for my vehicle. I must have higher expectations from experience at other dealerships. I either have to lower mine or find somewhere else to establish a relationship with and feel valued. More