Hawk Ford of St. Charles - Service Center

I live 6 hours away and appreciate the convenience of the Quick Lane for a simple oil change. Quick Lane for a simple oil change. More

Great people with good knowledge of the industry, but to slow. I send a lot of trucks there with an appointment and on average it takes 1.5 hours for a oil change with tire rotation. This is to long to have slow. I send a lot of trucks there with an appointment and on average it takes 1.5 hours for a oil change with tire rotation. This is to long to have my employee down. We need to stop the talking and start moving . More

Took two visits and a total of $2500 to fix what was wrong after the first visit. Yes, the noise was had to find, but Tammy and Joel figured it out. wrong after the first visit. Yes, the noise was had to find, but Tammy and Joel figured it out. More

Wild Bill Wackerlin was GREAT in sales and Josh Grant was GREAT in service! It was a great experience for me. GREAT in service! It was a great experience for me. More

The information regarding the repair was understood clearly by Steve when explained. He was able to give me a breakdown about the potential costs tied to the repairs, along with the existing warranty i clearly by Steve when explained. He was able to give me a breakdown about the potential costs tied to the repairs, along with the existing warranty information for my vehicle for this repair. The diagnostics were completed in a timely manner and after agreeing on the repair, it was done quickly. Hawk Ford gets my thumbs up. More

My sales rep was knowledgeable (Nick), he showed me multiple cars & the difference between them. He also walked me through all the features in the car I ended up purchasing which was helpful as I’ve ne multiple cars & the difference between them. He also walked me through all the features in the car I ended up purchasing which was helpful as I’ve never had a mustang or any ford. He was patient & was able to answer every question we had & overall very helpful with everything. Everyone else at the dealership was friendly as well, the process was easy, no one made me feel pressured & I’m very happy with my vehicle More

The service was prompt and courteous. No appointments for oil change . Very pleased with my experience. No appointments for oil change . Very pleased with my experience. More

Still waiting for call back back if my parts came in. It's been almost 2 weeks and no call. It's been almost 2 weeks and no call. More

Great team, knowledgable, helpful and courteous. I've been using their service for about 2 years. I've been using their service for about 2 years. More