Hawk Ford of St. Charles - Service Center

Super quick and very courteous! Great experience! I will be bringing both mine and my wifes car back in the future. Great experience! I will be bringing both mine and my wifes car back in the future. More

It took over 1 1/2 hours for an oil change and replace cabin filter. I felt I fell through the cracks of the service department. I did reserve a service appointment but advisor could not locate it. They cabin filter. I felt I fell through the cracks of the service department. I did reserve a service appointment but advisor could not locate it. They did give a $5 off my bill for my time. More

My oil maintenance light was not reset. I was told my power steering was leaking but fluid levels were fine. I took for second opinion and was told power steering was not leaking. No menti I was told my power steering was leaking but fluid levels were fine. I took for second opinion and was told power steering was not leaking. No mention was made regarding tires approaching replacement need but than after visit I received email indicating I needed to schedule appointment for them. We have always been highly satisfied with Hawk service so I will return and hope this was a one time issue. More

Steve was helpful, friendly and honest. He was able to take in our car the same day we called. He made me feel that we were important. He took the.time to explain to us what the car He was able to take in our car the same day we called. He made me feel that we were important. He took the.time to explain to us what the car needed and answered our questions More

Thanks to Steve Staub, and Sam, the best mechanic, another great job., five star very happy another great job., five star very happy More

This dealership is helpful, resourceful and friendly I appreciate your help. I have had no further difficulty, since my last visit appreciate your help. I have had no further difficulty, since my last visit More

This is a great dealership to deal with. I didn’t originally purchase my truck from Hawk, but will for my next one. The service dept had to redo some work but made sure I was taken care of I didn’t originally purchase my truck from Hawk, but will for my next one. The service dept had to redo some work but made sure I was taken care of, provided a loaner, picked up and delivered my truck to/from my home. While I haven’t dealt with the sales side yet, the service dept has me sold as my “go to” dealer now. More

Steve Staub again came through with dealing with my mechanical issues on my Ford Expedition! He's my go to guy. mechanical issues on my Ford Expedition! He's my go to guy. More

Steve goes above and beyond to take care of his customers! Thank you for everything customers! Thank you for everything More

The Hawk team is fast and efficient providing great service, customer experience, and is my preferred dealer for my F-150! service, customer experience, and is my preferred dealer for my F-150! More