Hawk Subaru of Joliet - Service Center

Very friendly, very professional, but… Car wash was Very friendly, very professional, but… Car wash was worthless, bugs and flies still stuck to my headlamps. Car not vacuumed. They forgot to r Very friendly, very professional, but… Car wash was worthless, bugs and flies still stuck to my headlamps. Car not vacuumed. They forgot to reset my maintenance schedule in the cars computer so the alerts continued until I found how to do it in the manual. This was my first oil change after purchasing a car from the dealership. They said they would “throw in the first oil change”. They did - but still had to pay an additional $20 for tire rotation. Why wouldn’t they include that too? I’m sure they made way more than $20 in profit. More

Always friendly and willing to help. I couldn’t ask for a better place to take my car fir service. Pleasant waiting area - coffee and water available. better place to take my car fir service. Pleasant waiting area - coffee and water available. More

Overall good experience with minor repair and regular Maintenance and friendly staff. Maintenance and friendly staff. More

My first experience bringing my car in for service was exceptional. Was not expecting the first-class experience I received. Hawk is an awesome place to purchase a vehicle and to have it serviced! Friendl exceptional. Was not expecting the first-class experience I received. Hawk is an awesome place to purchase a vehicle and to have it serviced! Friendly staff that go above and beyond. More

I bought my Crosstrek from this dealer and they have always given me great service. always given me great service. More

Trouble free service appt. Brian is a great service advisor. advisor. More

My Impreza was in for the Starlink update and the coil recall. The service person was very friendly and explained everything well. The service was completed and I am very happy with what I took it in for. recall. The service person was very friendly and explained everything well. The service was completed and I am very happy with what I took it in for. My problem is the free $49 dollar value service they say they provide. In the past I received the checklist of what they checked. This time I did not receive the $49 free check list. I know I had a slow leak in one of my tires. It was at 29 psi and should be 32 psi (rear tire). I thought it would have been checked and filled. It was not, therefore I believe nothing was checked on the $49 free value list. I didn't care that it wasn't checked, but don't put that on the service ticket. I went home and filled the tire and a couple of days later I pulled the tire off the vehicle to find a nail in the tire so I patched it. All I expected from them was to make sure the pressure washer correct. More

Great, fast, and reliable service from the service team! Will always look to return for the outstanding service. Will always look to return for the outstanding service. More

Scheduled appointment and at time of scheduling asked if I needed to schedule time with constant to ask about learning about my new Legacy. The girl who made appointment told me no. When I went no one was t I needed to schedule time with constant to ask about learning about my new Legacy. The girl who made appointment told me no. When I went no one was there to help me with this. More

Great service dept - honest, conscientious people and quality, efficient work. Have had a good experience in the 1 year I've been taking our Subaru there. This is not always the case at dealerships, and quality, efficient work. Have had a good experience in the 1 year I've been taking our Subaru there. This is not always the case at dealerships, and definitely not the case at our previous Subaru dealership! More