Hawk Subaru of Joliet - Service Center

Excellent Service I had a great service experience! I had a recall that needed to be done. Another dealer was giving me the run around. They were great! They took c I had a great service experience! I had a recall that needed to be done. Another dealer was giving me the run around. They were great! They took care of everything for the recall as well as an issue I was having with my tire. This will be my new dealer for service and if I ever buy a new car. More

Recall fix I had a recall done at a different Subaru and it was not done correctly so I came to Joliet Subaru to get it looked at again. They were great! They ma I had a recall done at a different Subaru and it was not done correctly so I came to Joliet Subaru to get it looked at again. They were great! They made the crap situation better to deal with. They took care of everything and I just basically had to show up when my car was done. I was also kept updated throughout the process and I appreciated that. The entire service department is great and I will only be going to them from now on. More

45,000 service Very satisfied with all aspects of the Hawk service department & staff. Turn around was quick. Thanks to everyone at Hawk Subaru for making this a ver Very satisfied with all aspects of the Hawk service department & staff. Turn around was quick. Thanks to everyone at Hawk Subaru for making this a very pleasurable experienc. More

Once I explained the situation and that I wasn't getting help from roadside assistance they dispatched a technician to my house, jumped my car and left me with a loaner while they investigated the underlyin help from roadside assistance they dispatched a technician to my house, jumped my car and left me with a loaner while they investigated the underlying cause for the battery to suddenly go dead. The entire experience was very professional and respectful of my time. More

Stop turning off my auto headlights Not sure why but my lights are always turned off after service. I usually figure this out when another driver flashes their lights at me. Obviously Not sure why but my lights are always turned off after service. I usually figure this out when another driver flashes their lights at me. Obviously this could be potentially dangerous and I know I'm ultimately responsible but it not something I think about daily because they automatically turn on for me when on auto. I can't think of a single reason why the dealership would need to turn them off. If for some reason the dealership does need to turn off my lights, please add it to your checklist to turn them back on when you are done. Other than that pet peeve, they do a great job. More

Very happy with Hawk Subaru dealership. They have great service and the employees are always willing to go the extra mile to make their customers happy service and the employees are always willing to go the extra mile to make their customers happy More

Great Service Experience Scheduling the service online was quick and easy. Was pleasantly greeted upon arrival. Waiting area was satisfactory (it's a shame that others don't Scheduling the service online was quick and easy. Was pleasantly greeted upon arrival. Waiting area was satisfactory (it's a shame that others don't clean up after themselves and discards beverage cups in the trash, however). Service was prompt, friendly and helpful. Unable to respond to price of service as it was covered under an extended warranty agreement. Thanks, Ken. More

Great Service Center We have dealt with a number of different Subaru service centers and dealers and Hawk is the best by far. Justin was a great help with our service nee We have dealt with a number of different Subaru service centers and dealers and Hawk is the best by far. Justin was a great help with our service needs and we have had nothing but great things to say about Kayla with sales. They have actually made car sales and service an enjoyable experience. More

Recall work It took longer than I expected it to take to have the recall work done. The waiting room was large and seating was sufficiently separated to ensure sa It took longer than I expected it to take to have the recall work done. The waiting room was large and seating was sufficiently separated to ensure safety to those of us waiting. More