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Hawk Subaru of Joliet - Service Center
Plainfield, IL
661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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661 Reviews of Hawk Subaru of Joliet - Service Center
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February 13, 2020
Excellent Service and Comunnication I was very pleased with the amount of attention and communication that I received from Hawk's service team. Justin was my service advisor who continu I was very pleased with the amount of attention and communication that I received from Hawk's service team. Justin was my service advisor who continually provided updates and cost-effective recommendations. More
by MCRUDO
Verified CustomerEmployees Worked With
Justin Kielma
February 13, 2020
Clean and quick I was able to make my appointment for an oil change the same day I requested it. The staff was professional and friendly. The waiting area was clean a I was able to make my appointment for an oil change the same day I requested it. The staff was professional and friendly. The waiting area was clean and comfortable. The refreshments provided were a nice touch and my wait was not overly long. It was a good experience. More
by JULIPOLSTRA
Employees Worked With
Service department
February 12, 2020
Awesome Treated xtremely well, problems solved quickly, Thank you Hawk service for your commitment to excellence!! Thank you Thank you Thank you Thank you Tha Treated xtremely well, problems solved quickly, Thank you Hawk service for your commitment to excellence!! Thank you Thank you Thank you Thank you Thank you More
by RRAMOS0709
Employees Worked With
Service manager at 7:30 aam Tuesday 2/11/2020, Brittany Dole
February 12, 2020
Always great customer service when dealing with Hawk Subaru. Was in for some body work. Lee always kept me updated on what was going on with my car. Subaru. Was in for some body work. Lee always kept me updated on what was going on with my car. More
by MYTEDDYBLUE
Employees Worked With
Lee Lones. Don Sorensen
February 10, 2020
Replacement of right headlight bulb The service was satisfactory. However, the employee that waited on me said he would wash the car and that was not done. Was disappointed about this. The service was satisfactory. However, the employee that waited on me said he would wash the car and that was not done. Was disappointed about this. Your new facility has a very comfortable waiting area. Enjoyed making a fresh cup of coffee while I waited. More
by GINBALTZ
Employees Worked With
Don't know
February 10, 2020
So far, everything has been good. No complaints. Service is quick, while I waited. Recall work was also performed quickly and without issue. All good! Service is quick, while I waited. Recall work was also performed quickly and without issue. All good! More
by EKLUNDRON
Employees Worked With
Dennis Wolff
February 07, 2020
The service agent promptly met me at the door. The check in process was quick and accurate. He said the service would be done in less than an hour, and it was done in 45 minutes. Checkout process wa check in process was quick and accurate. He said the service would be done in less than an hour, and it was done in 45 minutes. Checkout process was also quick and accurate. Well done! More
by Mike
Employees Worked With
Justin
February 05, 2020
VERY GOOD BUT KINDA HIGH DID THE WORK IN A TIMLY MANNER BUT I CONSIDER THE PRICE ON THE HIGH SIDE.I DO NOT MIND PAYING A LITTLE MORE,BUT NOT A LOT. DID THE WORK IN A TIMLY MANNER BUT I CONSIDER THE PRICE ON THE HIGH SIDE.I DO NOT MIND PAYING A LITTLE MORE,BUT NOT A LOT. More
by DAVIDP1947
Employees Worked With
HOOTAN NOUR
January 31, 2020
Timely and accurate work. Pleasant experience. I was greeted by a friendly service writer who seemed eager to help. He kindly explained my questions about my Subaru and he gave me a complete expla I was greeted by a friendly service writer who seemed eager to help. He kindly explained my questions about my Subaru and he gave me a complete explanation of the service that would be provided. His estimate of the time required was right on the money. I expected good service and Subaru exceeded my expectations. More
by DOUGTWEETEN
Employees Worked With
Chavis Cole, Shaun Shore
January 28, 2020
After a failure to reset our computer, Hawk did everything to make up for the stress. They were apologetic & offered a loaner & repaired my seatbelt like it is new! TY for caring about your custome everything to make up for the stress. They were apologetic & offered a loaner & repaired my seatbelt like it is new! TY for caring about your customers! More
by MTSLAYMAN
Employees Worked With
Nour
