Hayes Family Auto, Inc.

Definitely not impressed. Drove over an hour to check out a vehicle. It had scratches and worn down tires. The salesman didn’t seem interested in showing the vehicle. The BB and NADA value was MUCH lower tha a vehicle. It had scratches and worn down tires. The salesman didn’t seem interested in showing the vehicle. The BB and NADA value was MUCH lower than the posted price. I was willing to negotiate but they didn’t even want to discuss it. I couldn’t even test drive the vehicle unless I was going to buy it. Really shady practice. Dealer markup is 25-45% no one pays “sticker” for a car. They seemed more like a buy here pay here spot. Too bad because a willing buyer walked away. Ultimately I’d have paid just 2K under their list price but they didn’t care. They let money walk away as well as a glowing review from and avid blogger. Definitely shop around before going there. They have some great reviews which is why I trekked down there. More

I was recently in need of a family vehicle,we decided to stop at Hayes. They had a great varity of suvs and vans. We decided to purchase Dodge grand caravan. The purchase from start to finsh was by far the stop at Hayes. They had a great varity of suvs and vans. We decided to purchase Dodge grand caravan. The purchase from start to finsh was by far the easiest ive ever been though. More

Dylan has been amazing! He had gotten many of my friends great deals and they have financing with extended warranties available! Great family dealership giving you top notch customer service! great deals and they have financing with extended warranties available! Great family dealership giving you top notch customer service! More

When looking for a new work truck, we met with Jay. He showed us all options currently available and was very knowledgeable about current inventory. showed us all options currently available and was very knowledgeable about current inventory. More

Hayes Family Auto is one of best dealerships I’ve been to in the country! (And I’ve been around the USA) I’ve bought a total of 3 vehicles over the years! They worked on me with financing and got me into the in the country! (And I’ve been around the USA) I’ve bought a total of 3 vehicles over the years! They worked on me with financing and got me into the truck I wanted! They were very nice and friendly as soon as I walked into the lot! Like I said one of the best dealerships around! More

I bought my new truck from dylan and let me tell you it was a great experience. I usually bought old vehichles but with dylans professionalism it made my first time buying wonderful was a great experience. I usually bought old vehichles but with dylans professionalism it made my first time buying wonderful More

I've purchased 3 cars from Hayes throughout the years. Everything is always great. The sales staff are always helpful and listen to your needs. Will return! Everything is always great. The sales staff are always helpful and listen to your needs. Will return! More

Bought my Chrysler 300 from Hayes and could not be happier! Bought an extended warranty as well the covers my whole vehicle for the next 5 years for me. happier! Bought an extended warranty as well the covers my whole vehicle for the next 5 years for me. More

Dylan was awesome in helping us purchase our Chevy Equinox!! You are wonderful to work with and more important putting up with us crazy people!! Equinox!! You are wonderful to work with and more important putting up with us crazy people!! More

Mice Infestation! First let me say that we had previously purchased 2 other vehicles from Hayes Auto over the past 3 years and were very satisfied. I was looking for a First let me say that we had previously purchased 2 other vehicles from Hayes Auto over the past 3 years and were very satisfied. I was looking for a newer SUV for my wife for our 10 year wedding anniversary. After test driving 3 of them, my wife really like the 2016 Chevy Equinox. After explaining to Dylan, the salesman, that the vehicle needed to new rear tires the owner agreed to reduce the price by $450. We signed the paperwork that day (8/31/2019). Since we were an hour away, we agreed to pick up the SUV the following Friday (9/6/2019). We paid in full (Check) that day and my wife drove it to our campground. When we left that Sunday it was a little cool so my wife turned on the heat. She had to pull over half way home as the smell coming out of the vents was so bad she was physically getting sick. I drove the vehicle home and called Hayes the next day. They said they couldn't get us in to look at the car till the following week. I explained that was unacceptable and Dylan said there was nothing they could do. I decided to take apart the glove box and check the cabin filter. Inside I found a nest of 6 dead baby mice (See my Google or Yelp review for pictures). I replaced the cabin filter and bought a bunch of Fabreeze sticks to place in all the vents. I ran the car for 2 hours and the smell was still very pungent. I then took the access cover off where the fan blower is located and there were 3 more dead baby mice in there. After 4 hours of my time I was furious. I called Hayes back and Dylan said he could get us in that Friday and they would "Car Bomb" the vents with a neutralizer. I said that is fine but I want someone of authority to contact me as to what compensation for the 5 hours plus I had to get the car drivable. The next day, Chad the owner called me and said obviously we will reimburse you for the cabin filter. I said that is fine but what about all my time and the fact that my wife couldn't drive the car for a week without getting sick? He said there was nothing he could do and that we got a great deal on the SUV. Needless to say, I was NOT happy! Now I also had another concern, what damage did the mice do to any electrical wiring, electronics, etc. A week after they tried the "Car Bomb" the smell still lingered. I sent an e-mail and Chad's wife called me back and she apologized. I again asked what kind of compensation would be given for all of my time and stress. She offered me a $50 check. I said please "Don't insult my intelligence"! I was not asking for much, other than 2 new rear tires which would have cost them less than $300. On their web site they state, "We treat you like family". If that is the case, I wouldn't want to be part of the Hayes family. We will not be returning to Hayes and I am also letting family and friends know of our experience. Everything stated in this review is 100% factual, I am not "Puffing" my experience. If Hayes comes back in any way to "Spin" what happened, it is NOT true. More