Healey Brothers Ford

My review here is anything but positive. Please beware before you buy a car here or purchase their extended warranty because they do not know how the extended warranty works and it will cost Please beware before you buy a car here or purchase their extended warranty because they do not know how the extended warranty works and it will cost you. Furthermore they have the most condescending service advisors specifically Dave and Diane who will belittle you and act like they are the only ones that know about cars. I spent well over $70,000+ on a ford expedition and extended warranty at this dealership 3 years ago. My check engine light came on the code has something to do with the gas tank and emissions so I call up schedule an appointment. The only “service” they did was check what code it was and call to verify that I had a warranty, this took them all day 8+ hours and no one contacted the warranty company to start a claim. They didn’t even try to look for an issue because it’s to much work and they weren’t sure they could put it back together. That was a blessing in disguise because when I talked to the warranty company ( yes I called them too) the warranty contract states mechanics, dealerships, whatever need to call with that code to see if it’s covered and get the claim started to have a warranty advisor assigned to help inspect the tear down of the vehicle. I was told by 2 different parties that work for warranty company that if they were to just tear down the vehicle like Dave wanted me too that none of that work would have been covered because no one started a claim before hand because the truck threw a code. Now I don’t know what is more scary the fact that a dealership sold me a warranty that they have no idea how to use or that they were just ignoring the steps to have me pay out of pocket because they would get more money.? Also there was no mention about the bad brake caliper or sunroof that we asked them to look at as well, they forgot I guess. Now my sunroof has started leaking again that they had “fixed” 3 times. Now I’m left calling other dealerships some are other Healey dealerships that are genuinely confused as to why Healey ford can’t diagnose what’s wrong with the car and that you don’t need to remove the driveshaft to get to the gas tank or you can remove the cab from the frame if you don’t want to move the gas tank but I digress. My husband is part of IBEW 320 (central Hudson) and makes electricity for NYS, I myself work at a local hospital working saving hearts and this is how they treat the people that serve their community. At my gym alone 4 people have complained to us about how bad their service department is (I.e. telling one customer they put in a new battery when it was very clearly used into his new truck that had less than 10,000miles). I wonder how many more people in NY I could find that are also unhappy maybe start a facebook group or website? I will be writing not only to ford, nys, & dutchess, assemblymen, the BBB, and possibly involving legal aid which I don’t pay for as my hospital provides legal services for all clinicians luckily. Still I’m hopeful we can figure this out before it comes to that, I also have voicemails, and voice recordings of what and how these service advisors really treat their customers. I don’t understand how you claim to have great customer service and clearly only higher people that hate people or their jobs? I’ve never been treated so poorly by a dealership and ive had many cars from Acura, Toyota, GMC, Subaru (all on rt 9 great customer service especially when there’s something wrong with the vehicle whether you are using the extended or manufacturers warranty) so I thought Ford would be too I was wrong and now unfortunately have to fight and instruct them on how the warranty company works. I don’t even want to get paid for doing their job I just want my car fixed right and to be treated with respect like any human should be and you would think in this economy that they would treat people nicely because a dealership needs business to survive. This service dept is nothing but a headache. More

I am writing to formally complain about my recent brake service experience at Healey Ford, Poughkeepsie, NY. The service quality during my car repair was unsatisfactory. Despite contacting the dealership d service experience at Healey Ford, Poughkeepsie, NY. The service quality during my car repair was unsatisfactory. Despite contacting the dealership directly, my concerns were not adequately addressed. The problem started after the dealership, known as Friendly Ford, recommended servicing the brakes on the next visit. The dealership was then purchased by Healey Ford, who initially serviced the brakes as recommended. However, after picking up the car, I would get a grinding sound when the brakes were applied—and only when the brakes were applied. This issue persisted over several visits, causing significant inconvenience and disrupting my daily routine. It took a few visits before the COVERING service manager acknowledged hearing the grinding when the brakes were applied. Healey's proposed solution was to replace the rear bearing, a service that cost me over $1200. This unexpected and significant expense was a considerable financial burden, especially considering the issue was not resolved. After bearing replacement, Healey returned the car with the grinding persisting. I returned to Healey when the service manager was back in the office and replaced the rotors. A few thousand miles later, the car pulsates when applying the brakes. Healey was unwilling to service the vehicle and refused to resolve the issue. The Service manager told me to go to another dealership. I tried to get another dealership, who did not want to get involved in the mess Healey created. This experience has left me feeling not only frustrated but also deeply disappointed with the level of customer service provided by Healey Ford. I urge the dealership to take immediate action to rectify this situation. It is winter, and with the brakes failing to work as designed, I am deeply concerned about safety. The dealership's lack of accountability in this matter has only added to my disappointment. And if this is Ford's best, I would hate to see their worst. You are better off going to a mom-and-pop shop. More

Worst service; had my car 10 hours and didn’t call me to tell me they couldn’t fix it and instead did a bunch of recall crap (good old Ford) & then told me I needed wipers! tell me they couldn’t fix it and instead did a bunch of recall crap (good old Ford) & then told me I needed wipers! More

Nice and friendly people. David was great!!Took the time to explain everything to me. David was great!!Took the time to explain everything to me. More

This visit was for an oil change. I had an appt for 11am and they said I would be next up since they only have 2 technicians working that day. I said your lobby is full don’t worry ab I had an appt for 11am and they said I would be next up since they only have 2 technicians working that day. I said your lobby is full don’t worry about me, get to it when you can. There was issues with the dealership accessing Ford Pass (I wanted to use my points to pay for my service). This guy found the only person that was able to access Ford Pass and was able to close out my transaction so I wouldn’t have to pay out of pocket. This dealership has gone above and beyond since my first time waking in looking to purchase my Bronco. More

I’m always happy with the service department here. Never had anything recommended that wasn’t needed. Never had anything recommended that wasn’t needed. More

Not trustworthy. They will tell you features are the same with a new model (undelivered) as your current one. The problem is when it shows up you’ll find out that was They will tell you features are the same with a new model (undelivered) as your current one. The problem is when it shows up you’ll find out that wasn’t the case. The service is a complete disaster. They often set appointments and have no idea why you’re bringing your vehicle. I got several emails and mail about my previous lease and my options. Still getting a very annoying amount of that even after getting a new vehicle months later More

Bobby was a fantastic help through the whole process of ordering, waiting, waiting a bit longer, and then taking delivery of our New Bronco! Friendly Ford did great and I will highly recommend them to my ordering, waiting, waiting a bit longer, and then taking delivery of our New Bronco! Friendly Ford did great and I will highly recommend them to my friends and family. More

We've purchased several cars from this dealership, all the way back to 2014. Each has been a positive experience. Lou D has been our salesperson for the last few cars (all new Fords except for this pre- the way back to 2014. Each has been a positive experience. Lou D has been our salesperson for the last few cars (all new Fords except for this pre-owned Mazda) and it's always a pleasure to work with him for our vehicle needs. Personable, professional, courteous and knowledgeable. We expect to purchase more cars from Friendly in the future. More