Heart City Toyota

The service department delivered MY NEW MATIX with dealer installed options like chromatic rear view mirror but left grease prints and scared up the map light console. Very sloppy work. Thats not how you d installed options like chromatic rear view mirror but left grease prints and scared up the map light console. Very sloppy work. Thats not how you deliver a new car. They called 2 days later and ask how the options were working. I ask if the wanted to clean the grease off of the celing and replace the scared map console and the dealership replied "thats as good as it is going to get." We just wanted to know is the mirror is working. And when taken in for warranty work on the camry not only did the problems not get fixed, they made things worse. I purchased a 2003 Camry and a 2004 Matrix. I got a good price and the sales manager (Gina) and the Business Manager along with my salesman were really great. But the service department at heart city does not care about the sales department or customer service at all. It's amazing how the departments at a dealership can be just the opposite of each other. More