Heartland Chevrolet - Service Center

Service Department - Slow The service department is extremely slow. I took my truck into have an oil change, tires rotated, and front end alignment. After 3 hours of waiting, The service department is extremely slow. I took my truck into have an oil change, tires rotated, and front end alignment. After 3 hours of waiting, they had not even started the the front end alignment. When I spoke with the Service manager, he went back to find out what happened and acknowledged it was slow, but only wanted me to go back and look at my tires. As though my tires caused them to take 3 hours for an oil change and tire rotation. Won't be back More

Professional service Service technicians were very professional and supportive. They were able to help me diagnose and fix a problem with my oil pressure. Rachel Huff's o Service technicians were very professional and supportive. They were able to help me diagnose and fix a problem with my oil pressure. Rachel Huff's outstanding support kept me well informed on the progress and and status of my vehicle. She arranged for me to have a loaner vehicle until the problem was resolved. More

My car was under manufacture warranty. I took my car in for a check engine light and the car was returned to me a week later running worse than when I brought it to Heartland. I later learned that Heartlan for a check engine light and the car was returned to me a week later running worse than when I brought it to Heartland. I later learned that Heartland put the wrong parts on the car! I had to diagnose the problem, order and pay for the correct parts. Once I installed the correct parts the car ran perfectly. I took the receipts to the Service Manager and he refused to help or return my calls even though his technicians installed incorrect parts on my car. More