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Heiser Cadillac Of West Bend

West Bend, WI

4.7
19 Reviews
At Heiser Cadillac, we take great pride in being known as one of the top West Bend new car dealers. When Menomonee Falls and Hartford customers need a Cadillac dealer in West Bend they can count on, we deliver a fourfold experience that's unmatched. Our showroom is stocked from wall to wall with the latest offerings from Cadillac - but that's only part of the reason why we're the go-to West Bend new car dealer. Our attention to customer service and versatility makes us so special. We offer a one-of-a-kind West Bend new car dealer experience that leaves every client feeling secure and confident in their purchase. Our team also understands the importance of having a reliable West Bend used car dealer - and we're more than willing to step up and fill both roles.
Contact Dealership

2620 W. Washington Avenue

West Bend, WI

53095

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Showing 19 reviews

May 22, 2025

great service. Very helpful staff answered all my questions and made me feel welcomed. thanks More

by JDALEYJR
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for leaving a review. We are so glad you enjoyed your experience with Heiser. Thank you for your business. We look forward to your return!

May 16, 2025

Cesar and Brian were friendly and knowledgeable. They did an exceptional job ensuring a smooth transaction. More

by brkamrath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Crandall
May 19, 2025 -

Heiser Cadillac Of West Bend responded

Dear Valued Customer, We are so glad you had a positive experience with the Heiser Cadillac team! Congratulations on your new vehicle and thank you for your business.

May 16, 2025

Great service from my advisor, was quick efficient and updated me throughout the process. Awesome More

by jpbruno09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Heiser Cadillac Of West Bend responded

We are so glad to hear about your positive experience. Thank you for your business! We look forward to your next visit!

May 15, 2025

In for an oil change and tire rotation wait time 1:15, after 2.5 hours i asked whats going on, it will be another 15 minutes they are draining the oil as the put in the wrong oil, I make an appointment More

by majkyochem
Purchase Time
Recommend Dealer
No
Employees Worked With
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Service Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Heiser Cadillac Of West Bend responded

Dear Valued Customer, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

May 13, 2025

Will was great in explaining what needed to be done on my car. He answered all my questions and concerns and was very friendly. My car was done on time and I was pleased with the whole team. More

by ELIZAROSENTHAL
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Heiser Cadillac Of West Bend responded

Dear Eliza, We're so glad Will was able to assist you at your service appointment with us. We strive to keep our customers informed so we're glad to hear that your questions and concerns were appropriately tended to. Thank you for your business. We look forward to providing you with another 5 star experience upon your return!

May 06, 2025

Great store doing great things. Was greeting in a timely fashion even though they appeared busy. Had energy in the place Will come back for sure More

by bcrandall1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Przislicki
May 06, 2025

Great experience with the sales staff at heiser west bend, they kept me informed throughout the buying process. More

by giesek
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Heiser Cadillac Of West Bend responded

Dear Valued Customer, We are so glad to hear this. Thank you for choosing Heiser. We look forward to your next visit!

May 06, 2025

I had a great experience here, I bought a 21 Tesla and they didn’t have a charger and I got the car with 5 miles, but they were extremely helpful trying to figure out how to help me, I made it home and th More

by bencornett12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Przislicki
May 07, 2025 -

Heiser Cadillac Of West Bend responded

Dear Ben, We are so glad you had a positive experience with us and safely returned home. Thank you for your business and congratulations on your vehicle!

May 06, 2025

Will Harris is the best! When I called to check up, he answered my questions quickly and made things go much smoother. He is a great asset to the dealership. More

by JEFFMEHRING
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Heiser Cadillac Of West Bend responded

Dear Jeff, We are so glad to hear Will was able to go above and beyond to provide you with a positive experience. Thank you for your business and we look forward to your next visit!

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