Heiser Chevrolet of West Bend - Service Center

Good Service The service personnel are great. They explain everything in a way that I can understand. They are willing to answer any questions I have. They are The service personnel are great. They explain everything in a way that I can understand. They are willing to answer any questions I have. They are always friendly and courteous. More

always great cadillac experience the check in process is smooth, super nice waiting area with soda and coffee . service was quicker than expected and a nicely washed vehicle was waiti the check in process is smooth, super nice waiting area with soda and coffee . service was quicker than expected and a nicely washed vehicle was waiting for me More

Poor experience after many previous visits $269 for replacement of two low beams and an oil service. 2 and 1/2 hours...I had an appointment and was there on time. $269 for replacement of two low beams and an oil service. 2 and 1/2 hours...I had an appointment and was there on time. More

Disappointed I came in to get high beam, low beam, and directional lightbulbs replaced. They were working 3 days before servicing. The crew were hesitant to fix it I came in to get high beam, low beam, and directional lightbulbs replaced. They were working 3 days before servicing. The crew were hesitant to fix it. I was pressed to think about trading in my car. I received a letter from the sales manager while I was sitting in the waiting room. In the end the low beam bulbs were replaced only. My attendant had an attitude. I bought my car here, was asked to use the garage for car maintenance. I used to get great service. My car looks bad but it still runs great. More

Worst service thus far! Strongly considering going to a different dealer when my lease is up. Not only have we made appointments and had on us the confirmation email only to Strongly considering going to a different dealer when my lease is up. Not only have we made appointments and had on us the confirmation email only to be told “ we do not have an appointment for you” I had recently made an appointment for a new tire as mine was punctured. Gave the guy the numbers off tire and had an appointment for the next day. Got there only to be told we don’t have a tire we sent someone to get it. Three plus hours later. ( and being told oh we should have told him u were waiting he stopped a few other places). I paid full price for a tire and had to miss work for something that should have took 20 mins took almost 4 HOURS! Service here started so good when we started with you, you were recommended but as time has passed it’s worse and worse as far as customer service and customer appreciation on part of this dealer. This is a shameful way to treat customers. More

Oil change in my 2017 Chevy Malibu. Was disappointed. With who ever work on my car. I had a crack in my windshield from a rock and when Safelite came to replace i the windshield they fou Was disappointed. With who ever work on my car. I had a crack in my windshield from a rock and when Safelite came to replace i the windshield they found a crack in it where I had Heiser change my windshield wipers. .Also they did not fill my windshield wiper fluid. More

Oil change and tires rotation Friendly people every time. Will continue to bring my car and will buy another truck or car from Ceasar. Looking for a new or used vehicle in 2 years Friendly people every time. Will continue to bring my car and will buy another truck or car from Ceasar. Looking for a new or used vehicle in 2 years More

great service from buying to the services dept and everyone in-between , did a great job and very friendly and helpful great place to buy a car . service from buying to the services dept and everyone in-between , did a great job and very friendly and helpful great place to buy a car . More

Found the help we needed! We were looking for something rather unusual. We needed nitrogen in our camper tires. They were able to get this done the same day I called, and wor We were looking for something rather unusual. We needed nitrogen in our camper tires. They were able to get this done the same day I called, and worked around my schedule. Very considerate! More