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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews
Call Service Center (414) 327-2300

1,391 Reviews of Heiser Chevrolet - Service Center

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September 27, 2021

Service was less than adequate. Tires were deflated. Asked three times for my bill and receipt, never received them. Service manager was polite but not very efficient. More

by vacavedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike cantanese
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

September 27, 2021

Trustworthy and efficient Service writer backed by premier tech service. They did have to order parts and were very apologetic about not having them in stock but kept me informed in the process and More

by rickpomeroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Rick, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2021

Mike in the Service Department is helpful and seeks to find the best deal and is great to work with! More

by PAWACHHOLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Service Team
Report | Print
Oct 08, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 23, 2021

I had an appointment at 8:45 am for an oil change and it took 1.45 hours. More

by milkchocolate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. We sincerely apologize about your wait. I have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional feedback, please do not hesitate to reach out to Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com.

September 22, 2021

I was very happy with how the service dept. Communicated with me about my brake problems and my options. I appreciated the shuttle service. I would like a job with you as a shuttle driver. More

by aremer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2021

Went for oil change and this is one of the best places I went to hands down will continue to come here. More

by teka.jameson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Teka, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 17, 2021

They do good work on time on quote and right the first time I will be back More

by PALLISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 16, 2021

Sean the service writer was very helpful in helping me problem solve my particular particular situation More

by marathonman100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 15, 2021

I went to get an oil change and they must have scheduled too many appointments for the amount of people working because what should have taken an hour almost took 2 hours More

by VOLLEYML14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Mark McCabe
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. We sincerely apologize about your wait. I have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional feedback, please do not hesitate to reach out to Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com.

September 13, 2021

Mike in the service department really knows and helps what you need. Unfortunately there’s one I avoid cause not paying attention to what I say and I always have to repeat myself. Salespersons are great More

by Chuck Simono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, James Priewe
Report | Print
Sep 27, 2021 -

Heiser Chevrolet responded

Dear Chuck, Thank you for your business and valuable feedback! Our customers are our highest priority and we apologize that we were unable to meet your expectations during any time of your visit. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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