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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews

1,392 Reviews of Heiser Chevrolet - Service Center

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May 14, 2021

Sat there for an inspection I didnt want. Took way to long. Made an appointment but for what? My car wasnt even serviced right away. Sat 2 hours. More

by M.APRIL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese, Service Team, Mark McCabe, Shawn Christian
May 17, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

May 08, 2021

Every visit at Heiser is Pleasant and efficient. If my car needs something done they tell me. I am in and out of there with from an oil change within an hour. Very pleasant staff to work with . More

by LSTAATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
May 10, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 06, 2021

Mr Cantanese is always friendly. He is also very frank when it comes to the cost and deficiencies in my vehicles, which I appreciate greatly. More

by heatherhelwer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
May 06, 2021 -

Heiser Chevrolet responded

Dear Heather, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 06, 2021

I'm not going to sit and count my words, I was treated good at time of pulling in for service until I was done, I really like the repair behind the desk thT helped me, he's great, please inform him, he's More

by GLENISB60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
May 06, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 06, 2021

After having issues at my last visit days prior, he went over and above to make it right. We are very pleased and glad to do business here. Sometimes things happen in the service world and we get that. More

by GOETZ.SUSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
May 06, 2021 -

Heiser Chevrolet responded

Dear Susie, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 06, 2021

Thanks for the great recall service work your group provided. A special thank you to the team for providing a free ride to a nearby restaurant and pick me up when my "WASHED" SUV was ready. The entir More

by David.mouradian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
May 06, 2021 -

Heiser Chevrolet responded

Dear David, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 05, 2021

The people from sales to worker's were very nice sherry called ever day with updates they all were very nice i would take my car there again More

by pacalasherry19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry, Service Team, Shawn Christian
May 06, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 05, 2021

Great and friendly service. Very professional and efficient work. I'm also an employee as well as a customer and I've recommended Heiser Chevy services to a few of my friends already. More

by Jonnh32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Service Team, Mark McCabe, Shawn Christian, Gary Graika
May 06, 2021 -

Heiser Chevrolet responded

Dear Jon, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2021

Service was ok, I would have liked a chair to sit while they assess my truck and took pictures, (bad back). Also coffee machine wasn't working but soda & snack machine was, to eat or drink was a big questi More

by blackrecon68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
May 05, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com if you have any additional feedback or concerns.

May 02, 2021

Mark explained everything to me in detail what was needing serviced to my vehicle. I was a bit apprehensive about the work and maybe it was just a lack of understanding it. I had my brother call and M More

by Bmfugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
May 03, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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