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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,400 Reviews

1,400 Reviews of Heiser Chevrolet - Service Center

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March 21, 2021

Quick service made an appointment late in the week for a Friday. Got me in and out relatively quickly. Washed car in about an hour. I was even early More

by PSZACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 16, 2021

I brought my truck in for low oil pressure. I explained to them what was going on and was told there is so much debris in the oil that it was clogging up the oil filter. I had the filter and oil changed an More

by Jricer2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Mar 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

March 14, 2021

Great customer service nice friendly and fast they try their best to always serve you no matter what The associate who comes up with the perfect greeting More

by Briana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Briana, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 11, 2021

There services are good, there well respected they value their customers .I've always been a satisfying customer after each visit I would recommend them to anyone. More

by MATHEWSCAROLYN90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe, Shawn Christian
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Carolyn, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 10, 2021

Had to reschedule bc they we’re running 2 hrs behind. Couldn’t get my service done bc I was on a schedule. They should call the person before I arrive. More

by CMEIFERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! We sincerely apologize for the inconvenience. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please feel free to reach out to our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com if you have any additional questions or concerns.

March 10, 2021

I won’t take my car anywhere else but Heiser Chevrolet! They always have the best price around and always get me in and out fast! More

by tonya0926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Tonya, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 08, 2021

Mark in the service department was great to work with he was very professional and friendly. It’s only my second time there but I’m very pleased with everything. More

by JFESSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 08, 2021

This place has poor customer service. I left numerous messages with the sales manager Tony regarding a issue I was having with the service department as it pertain to a recall part, there wasn’t a return More

by QUACKATTACK227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony, Willie Lemle
Mar 09, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! We sincerely apologize for the inconvenience. Unfortunately, Tony Mayen is no longer with Heiser. I have sent your concerns to Tim Rice, our General Manager, in order to resolve this for you. Please reach out to him directly by phone at 414-328-2409 or by email at timothy.rice@heiser.com with your name and number so that we can further assist you. Thank you and have a great day!

March 08, 2021

Even thought they were unable to diagnose the problem, they were very courteous. and welcomed me to come back if the problem resurfaced, without having to make an additional appointment. More

by boonejoyce2023
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 04, 2021

Heiser has been a friendly dealership. They acknowledge us quickly. Their driver service is helpful and the waiting room is spacious. We will continue to use them More

by BCGOVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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