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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews

1,391 Reviews of Heiser Chevrolet - Service Center

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November 10, 2020

Second time I'm doing this but. Heiser is worth the effort. Great people,great Service Department,and I have an overall more than satisfactory great relationship with the folks at Heiser Chevrolet. More

by jpelto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe, Shawn Christian
Nov 11, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 09, 2020

Very helpful during this time of Covid-19, the service was great with free pick up and delivery back to my home. I am a liver transplant patient who needs to be extra careful. More

by MRATHER785
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Nov 11, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review. We are so thrilled to hear that you had a great experience and enjoyed our pickup and delivery service! We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 09, 2020

I thought some of the price for the work to be done was too high I went to another shop and was charge less for the same service and found out some service did not need to be done that Chevy recommended More

by ckorhonen1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
November 04, 2020

Service advisor is very professional and overall was happy with my visit, the carwash is a wonderful gesture :-) But I’d just like to mention, your service waiting area is dated and frumpy :-( More

by Victoria L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Nov 04, 2020 -

Heiser Chevrolet responded

Victoria, thank you for your business and 5-star review. We are so happy you enjoyed your visit! We are always looking to improve, so we appreciate you mentioning the condition of our waiting area. We have sent your concerns to the appropriate management team. Have a wonderful day and we will see you for your next appointment!

November 02, 2020

The absolute best service department in the city by far hands down... they’ll have you back in your baby in little to no time at all... More

by shaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Nov 03, 2020 -

Heiser Chevrolet responded

Shaw, thank you so much for your kind words!! We appreciate your business and feedback. Have a fantastic day!

November 01, 2020

Great service on a very good used truck that I bought there 2 years ago. Dave sold me a very nice 2012 Colorado and the finance guy set me up with your extended warrenty. More

by jpelto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Mark McCabe, Shawn Christian, Josh Freiheit
October 30, 2020

I was given the "royal " treatment, taken to my office, during service work on my car, when my car was done, came and got me. More

by TYMEVEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Oct 30, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 30, 2020

Mike Catanese and the service department are friendly and efficient. We can always count on your service department to efficiently perform our needed maintenance requirements. More

by WISKYONE
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat, Service Team
Oct 30, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 30, 2020

Car was a lot more than I expected (cost for repairs). One of my bolts was missing, I asked for that to be taken care of, wasn’t and I think I paid for it. Receipt indicated it was vacuum, was not More

by medingerjoane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Oct 30, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Quinn Mihalski. Please do not hesitate to reach out to Quinn directly by phone at 414-328-2447 or by email at qmihalski@heiser.com

October 27, 2020

Had car there for a tuneup and tires.Car was there Had car there for a tuneup and tires. Car was there for 3 months . It still doesn’t start right. Radio doesn’t work right. More

by ORLANDOJR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Oct 28, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the Service Director Don Meyer to look into this further. In the meantime, please feel free to contact Don directly by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience

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