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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews

1,392 Reviews of Heiser Chevrolet - Service Center

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October 27, 2020

Had car there for a tuneup and tires.Car was there Had car there for a tuneup and tires. Car was there for 3 months . It still doesn’t start right. Radio doesn’t work right. More

by ORLANDOJR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Oct 28, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the Service Director Don Meyer to look into this further. In the meantime, please feel free to contact Don directly by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience

October 25, 2020

Mike the service rep was awesome. He really took care of my needs. I highly recommend that you go to Heiser for all your service needs More

by ELIZTHAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Oct 26, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 15, 2020

I had an 11:30 AM appointment for an oil change. I arrived at about 11:20 AM and the service advisor Shawn C. immediately started to write up the service order for the oil change. I asked Shawn if it More

by DEMAKKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Oct 19, 2020 -

Heiser Chevrolet responded

Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Shawn. We look forward to working with you again in the future.

October 13, 2020

Shawn and Mark did an outstanding job of getting my vehicle in and out quickly. I really appreciated the attention they gave to me and how they respected my time More

by yountfan1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe, Shawn Christian
Oct 13, 2020 -

Heiser Chevrolet responded

Thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Shawn and Mark. We look forward to working with you again in the future.

September 30, 2020

I’ve only taken my truck to Heiser for service, but based will definitely look to them for the purchase of a new vehicle when it comes time to trade it in. Shaun C in service has been great! More

by Coolguy69
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Oct 01, 2020 -

Heiser Chevrolet responded

thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Shawn. We look forward to working with you again in the future.

September 29, 2020

The service was excellent... I would definitely recommend Heiser Chevy! I was treated like family and not like a regular customer... great customer service too! More

by lilojr13100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renhart Elaisha, Service Team
Sep 29, 2020 -

Heiser Chevrolet responded

Thank you for your business and high recommendation score. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

September 29, 2020

They forgot to change my oil and i had to come back. I didn’t get compensated for my travel there and back. The customer service was fine but the mechanic dropped the ball. More

by MEIKAMEIKAMEIKAMEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese, Shawn Christian
Sep 29, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! I apologize about your negative experience. I have sent your feedback to the Service Manager Quinn Mihalski in an effort to better our business and employees. Someone from our team will be reaching out, in the meantime, please feel free to reach out to by phone at 414-328-2447 or by email at qmihalski@heiser.com

September 27, 2020

Very friendly and courteous!I would like to remain a customer,but I haven't received the second key to my car yet!!!!!!!!!!!I was told I would get it,could someone please get back to me!!! More

by ANTHONYCURTIS496321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clark , Service Team
Sep 28, 2020 -

Heiser Chevrolet responded

Anthony, we are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future. In regards to your key - please reach out to the general manager Tim Rice by email at timothy.rice@heiser.com

September 21, 2020

EVERY time I come in for regular maintenance, I have to go back or call cause my “oil %” isn’t re-rest or no new sticker. More

by jaminetruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Shawn Christian
Sep 21, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Quinn Mihalski in an effort to better our business and employees. Please feel free to contact him directly by phone at 414-328-2447 or by email at qmihalski@heiser.com

September 16, 2020

I like the service but the same work was done just 2 years short of the service. I hope the quality exists. Thank you for the survey. More

by Romandacain.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Sep 16, 2020 -

Heiser Chevrolet responded

Thank you for your business and time to complete this survey. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact the Service Manager Quinn Mihalski directly by phone at 414-328-2447 or by email at qmihalski@heiser.com

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