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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,398 Reviews

1,398 Reviews of Heiser Chevrolet - Service Center

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November 04, 2020

Service advisor is very professional and overall was happy with my visit, the carwash is a wonderful gesture :-) But I’d just like to mention, your service waiting area is dated and frumpy :-( More

by Victoria L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Nov 04, 2020 -

Heiser Chevrolet responded

Victoria, thank you for your business and 5-star review. We are so happy you enjoyed your visit! We are always looking to improve, so we appreciate you mentioning the condition of our waiting area. We have sent your concerns to the appropriate management team. Have a wonderful day and we will see you for your next appointment!

November 02, 2020

The absolute best service department in the city by far hands down... they’ll have you back in your baby in little to no time at all... More

by shaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Nov 03, 2020 -

Heiser Chevrolet responded

Shaw, thank you so much for your kind words!! We appreciate your business and feedback. Have a fantastic day!

November 01, 2020

Great service on a very good used truck that I bought there 2 years ago. Dave sold me a very nice 2012 Colorado and the finance guy set me up with your extended warrenty. More

by jpelto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Mark McCabe, Shawn Christian, Josh Freiheit
October 30, 2020

I was given the "royal " treatment, taken to my office, during service work on my car, when my car was done, came and got me. More

by TYMEVEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Oct 30, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 30, 2020

Mike Catanese and the service department are friendly and efficient. We can always count on your service department to efficiently perform our needed maintenance requirements. More

by WISKYONE
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat, Service Team
Oct 30, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 30, 2020

Car was a lot more than I expected (cost for repairs). One of my bolts was missing, I asked for that to be taken care of, wasn’t and I think I paid for it. Receipt indicated it was vacuum, was not More

by medingerjoane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Oct 30, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Quinn Mihalski. Please do not hesitate to reach out to Quinn directly by phone at 414-328-2447 or by email at qmihalski@heiser.com

October 27, 2020

Had car there for a tuneup and tires.Car was there Had car there for a tuneup and tires. Car was there for 3 months . It still doesn’t start right. Radio doesn’t work right. More

by ORLANDOJR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Oct 28, 2020 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the Service Director Don Meyer to look into this further. In the meantime, please feel free to contact Don directly by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience

October 25, 2020

Mike the service rep was awesome. He really took care of my needs. I highly recommend that you go to Heiser for all your service needs More

by ELIZTHAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Oct 26, 2020 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 15, 2020

I had an 11:30 AM appointment for an oil change. I arrived at about 11:20 AM and the service advisor Shawn C. immediately started to write up the service order for the oil change. I asked Shawn if it More

by DEMAKKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Christian
Oct 19, 2020 -

Heiser Chevrolet responded

Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Shawn. We look forward to working with you again in the future.

October 13, 2020

Shawn and Mark did an outstanding job of getting my vehicle in and out quickly. I really appreciated the attention they gave to me and how they respected my time More

by yountfan1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe, Shawn Christian
Oct 13, 2020 -

Heiser Chevrolet responded

Thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great service experience with Shawn and Mark. We look forward to working with you again in the future.

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