Back

Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews

1,391 Reviews of Heiser Chevrolet - Service Center

Sort by
November 10, 2023

Service advisor and mechanic did a great job, but I was sold a substandard extended and outrageously overpriced warranty. Too many loopholes. More

by westphal666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The young man who did the mechanical work on my vehicle. , Asha McDaniel
Nov 13, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

November 08, 2023

Came in for a oil change went great thank you for the service have a great day More

by mattthewsteckahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Nov 09, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 08, 2023

Took almost 2 hours for a oil change. It is so ridiculous waiting for that long! More

by DRAYVIPER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Nov 09, 2023 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-546-8850 cindy.robinson@heiser.com

November 06, 2023

Yhid vidit was tge first time to Heiser. Service was prompt, professional and reasonably priced. I plan to make this my regular service facility spot. More

by nleazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadeel Abujaber
Nov 07, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 06, 2023

Heiser is just the best there is. The pricing is good and they are upfront about everything. More

by rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Ann Scaffidi, Service Team, Megan Shulta, Ben Jarvis, Keith Jacobsen, Dawn Riedel
Nov 07, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

November 04, 2023

It’s OK they have. Actually they need improve waiting room. They don’t have water, coffee snake, nothing other than that people are friendly More

by savicic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Nov 07, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

November 04, 2023

Keith great help & always looked out for my best interest. Sad to see him leave his desk. Marine from corporate very understanding & understood my needs every step of the way & helped on getting me More

by dpiontek
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen, Asha McDaniel
Nov 07, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

November 02, 2023

I had to send the estimate in after calling multiple times and giving my insurances email address. They then told me they'd call when the parts came in and I had to call and then they couldn't get me in More

by hainesj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Schallitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

November 02, 2023

Not good follow up service had to pay $680 talking with GM nothing yet 11 More

by Jkonieczny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy Robinson. Poor, Hadeel Abujaber
Nov 07, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

November 01, 2023

Excellent service, taken when appointment was due, explained future suggestions of services needed, great waiting area More

by DAWNH.SOSWEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadeel Abujaber
Nov 01, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

...
39
...