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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,402 Reviews

1,402 Reviews of Heiser Chevrolet - Service Center

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July 16, 2022

Mike C. is very personal and very easy to work with. He keeps me informed on how the work on my truck is going and there is never any hard sell! More

by NICKELSRA
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 15, 2022

Friendly, polite, courteous service every time. Mike in service greets me by name when I arrive. More

by TMarek10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 13, 2022

Deceitful to customers, untrusting/unkept promises of timeframes etc, poor communication among/within their team. More

by Nnnnnmttttt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jul 19, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

July 13, 2022

We had the power steering go out on my husband's this was scary on his new Silverado and they got on it right away. Seems to have been a wiring harness concern. They ordered it. All 👍 More

by Mferguson6262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn and Keith, Service Team
Jul 14, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2022

Very helpful and quick on service. They informed me of what the problem was and how to avoid it in the future More

by Dservais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 13, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 10, 2022

Wouldn't take my cars anywhere else. Always professional and clean. Love the personally and fair pricing. More

by mybenz_302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team
Jul 11, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 08, 2022

Ability to get an early appointment. Very professional yet quite personal. Excellent work. My go to place. None better than the Heiser group! More

by JHUMP01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 11, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 07, 2022

Mike Cantenese is reason I go to Heiser, I trust him,He explains everything and the reasons for needed repairs More

by JMUMB
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 08, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Mike. We look forward to working with you again in the future.

July 06, 2022

Easy to make an appointment by phone or on-line. Nice approachable people at the service counter & in the dealership. I needed to check the status of my car warranty and talked with a specialist in More

by DIANESTANISLAWSKI5960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Mike Catanese
Jul 07, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

July 06, 2022

The service department needs a redo as they don’t communicate well and don’t seem to care. I had to take my car to another dealership for a simple oil change - I paid for oil changes when I bought th More

by ddenzin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Team
Jul 07, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience

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