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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,390 Reviews
Call Service Center (414) 327-2300

1,390 Reviews of Heiser Chevrolet - Service Center

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June 20, 2022

I think they are honest about the issues with the vehicle and I appreciate their honesty even when what is going on with the vehicle is frustrating More

by Ujokoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 19, 2022

I feel very welcome at Heiser Chevrolet. Especially from your service department. The service is amazing! More

by EOTSLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Roberto Alvarez, Zach Dahms, Megan Shulta
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 18, 2022

The service is really great. They explained everything they did to the car and washed it for me. It always feels like a new car when I t is done. More

by TERZE30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Mark McCabe
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 16, 2022

Oil change, filter wasn’t tightened and all new oil leaked out onto my driveway More

by KOTECKICARPENTRYSERVICES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

June 15, 2022

Always happy to help you. Our family and neighbors have bought cars from you and we appreciate your hospitality. More

by MORENA.MYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

June 14, 2022

From the time I entered the service department they greeted me with a smile washed my car did the service work and set The adjustments for my seats great job More

by Schmidtj1940
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 13, 2022

Long waits A few rude service members Unkept promises of completion times Lied about not having part when previously said vehicle would be completed More

by Nnnnnmttttt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

June 13, 2022

Took my vehicle in with a check engine light on and when I picked up the car I had to turn around and take it back because they didn't fix the problem. I had to make a fuss so that they wouldn't charge me f More

by Nekernan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark McCabe, Megan Shulta
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

June 12, 2022

Megan was efficient and explained everything very thoroughly. Devon was outstanding as well regarding shocks. More

by J.anhalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon , Megan Shulta
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Devon and Megan. We look forward to working with you again in the future.

June 10, 2022

Unprofessional, poor customer service, even the manger addressed with unprofessionally. Never going back to that location. More

by Cheney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 21, 2022 -

Heiser Chevrolet responded

I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience

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