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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews
Call Service Center (414) 327-2300

1,391 Reviews of Heiser Chevrolet - Service Center

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February 09, 2022

Past experiences have been great but this last one I have an oil change about a week and a half ago and ever since I have an oil leak. I believe it’s coming from the drain plug and I have an appointment this More

by TMPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese, Mark McCabe
Report | Print
Feb 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for this inconvenience. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future.

February 08, 2022

They provide prompt and timely service. Their follow-up is superb. Equally important, they do it in a friendly manner. More

by SDEBAUCH
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Feb 17, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

February 05, 2022

Three times had to take my vehicle back before they got it fix it was a bad tire I figured it out More

by Muggy33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Feb 21, 2022 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize for your inconveniences. I have sent your feedback to the Service Manager Quinn Mihalski in an effort to better our business and employees.

February 05, 2022

The work was done in a timely manner and they kept us informed. They were courteous. More

by Codybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Feb 17, 2022 -

Heiser Chevrolet responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

February 04, 2022

Megan has been very helpful and informative when explaining what maintenance is needed on my vehicle. More

by riege
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Report | Print
Feb 17, 2022 -

Heiser Chevrolet responded

Riege, Thank you for your business! We are so pleased to hear Megan was able to go above and beyond to assure you had a positive experience! We look forward to working with you again in the future!

February 02, 2022

Always outstanding from the first call for service to when they hand my keys back More

by chuckstepanovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both shuttle drivers were very nice, Mike Catanese, Service Team, Zach Dahms
Report | Print
Feb 17, 2022 -

Heiser Chevrolet responded

Chuck, Thank you for your business and feedback. We are happy that we continue to provide a positive and memorable experience for you. We look forward to working with you again in the future.

January 31, 2022

Great friendly service. Service writer was very diligent in getting to the problem. Full check on vehicle with leaks and topping off all fluids. More

by Jonnh32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Mihalski, Mike Catanese, Service Team, Zach Dahms, Megan Shulta
Report | Print
Feb 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and high recommendation score. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

January 31, 2022

Dealership service is good. I am nit happy about the 2.5 hours it took to service vehicle. I should have been told this when making appointment. Instead I was told when taking vehicle in More

by RGMETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Feb 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

January 31, 2022

price they quoted me was 100 dollars off & charged me way to much for other services before, I ended up finishing it myself More

by nnightrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
shawn, Service Team
Report | Print
Feb 21, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize for your inconveniences. I have sent your feedback to the Service Manager Quinn Mihalski in an effort to better our business and employees.

January 28, 2022

I feel every time I have my vehicle serviced at this location I have an issue with communication that leads to my vehicle not being serviced properly More

by MARLOPURNELL37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese, Mark McCabe
Report | Print
Feb 21, 2022 -

Heiser Chevrolet responded

Dear Marlo, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

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