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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews
Call Service Center (414) 327-2300

1,391 Reviews of Heiser Chevrolet - Service Center

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January 26, 2022

Customer service was terrible I got charge for my car To be placed on the computer to get checked when I already told the dealership what was the problem and I was not notified that my car is gonna be place More

by JWILL8354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

January 26, 2022

Everything was done that we needed checked on. Also, everyone was pleasant and listened to what we needed to be done. Awesome job! Thank you. More

by MIHALSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Mihalski, Service Team, Megan Shulta
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 24, 2022

A wonderful experience as always! Customer service is very good and the wait is never too long. More

by FG0271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 20, 2022

Service staff great. Sales person so so. Eager to sell you a car but doesn’t return calls after you made the purchase More

by Caltwocarol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recognize faces or name
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

January 20, 2022

Everyone was friendly and courteous. Shop was swamped...promised in 90 minutes...ended up being a bit more than 2 hours. Nobody's fault...very busy and likely short staffed like everyone. Woul More

by PACKER4ROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Rob, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 19, 2022

Heiser chevrolet is a great dealership great staff and great service department.aldo great location. More

by ROLLIEANDBUDDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clark
Other Employees : Mike Catanese
Report | Print
Jan 21, 2022 -

Heiser Chevrolet responded

Rollie and Buddy, thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2022

Three times I have to take my vehicle back and they finally got it right More

by Muggy33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

Jan 28, 2022 -

Muggy33 responded

I called the manager twice and got no response from him

January 17, 2022

The service center is always very professional and helpful. They are willing to answer any questions you have. My only complaint is the amount of time it takes for a simple oil change and tire rotatio More

by KATIEPITTERLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McCabe
Report | Print
Jan 28, 2022 -

Heiser Chevrolet responded

Dear Katie, Thank you for your valuable feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 12, 2022

The service that I received for the amount of time that I was at the dealership was done in a quick and timely manner. More

by FROHWIRTHJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Report | Print
Jan 12, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 12, 2022

Was told that a part in my car was broken when it wasn’t. I took it to 2 other mechanics that confirmed that the part wasn’t broken. Also I suddenly had a service light on that wasn’t on when I brought my ca More

by chickydoodle39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jan 13, 2022 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

Jan 13, 2022 -

chickydoodle39 responded

Not really interested in hearing more lies. I do not trust your business.

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