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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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January 26, 2021

Staff is friendly and courteous. Service was quick. Waiting area is nice. They also offer shuttle service which is great. They are respectful of social distancing. More

by BBACON75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 29, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 22, 2021

Great experience as always. The Staff are always professional, helpful and friendly. I enjoy getting my car serviced here and will continue to do so for the foreseeable future. More

by IJELEO92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Jan 29, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 21, 2021

Have been a customer to Heiser for many years and always have been a satisfied customer. Very fast service and courteous and excellent automobiles to choice from. More

by JNETZEL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 21, 2021

James and Iran were the two people we spent the most time with, everyone we met was great though and made our experience comfortable. James was able to help us by being patient and as low pressure by identi More

by itsmejohne
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iran from financing (misplaced his card)
Jan 21, 2021 -

Heiser Toyota responded

Dear John, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with James, Iran, and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

January 21, 2021

Best experience at a dealership service department ever. Work was completed before promised, and final cost was below estimated. Truly exceeded expectations. I will be returning for any future work. More

by MCKAY739
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser Toyota service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 21, 2021

Nice friendly staff.Reasonable price and quick service. Nice and clean waiting room don’t have anything else to make this twenty five words right now More

by psekhon1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser Toyota service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 21, 2021

Vincent is the numba 1 service advisor in the States. I walked in lost and I left with knowledge. Two thumbs up for Mr. Vincent Lor! More

by Stannis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Vincent and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 20, 2021

Came to get my car fixed and received great customer service. I initially came for an unknown problem and was given great news that it was a minor issue. All staff followed the social distance requireme More

by MESHADENISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 19, 2021

Not as great as usual. Maintenance light still on and received no print out of vehicle inspection since the printer was down. Now I need to make a second trip to the service department to get the mainten More

by thomas_family_farm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall the name
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

January 18, 2021

Always feel that they are they are not trying to push things on me that I really don't need. Keep up the good work. More

by Scott F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Klemstein
Jan 21, 2021 -

Heiser Toyota responded

Dear Scott, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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