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Hello Subaru of Valencia

Valencia, CA

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22 Reviews
Call Dealership (661) 593-5946

24000 Creekside Rd

Valencia, CA

91355

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Showing 22 reviews

August 11, 2023

Great service provided by Julie and the technician! Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around wit More

by Jerry Hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie, Reputation dotcom
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Sep 08, 2023 -

Hello Subaru of Valencia responded

Hi Jerry, Thank you so much for taking the time to leave us this five-star review! We're thrilled you had a fantastic experience with our team, from sales to service at Hello Subaru of Valencia. Julie, your Service Advisor, and our service technicians are indeed dedicated to providing top-notch service, and it's fantastic to know that they met your expectations. We strive to make the process as smooth as possible for our valued customers, and we're glad to hear that waiting was not an issue for you. Jayson will be delighted to hear you had the best experience with him while purchasing the WRX. We take pride in ensuring our customers have a positive experience from start to finish, and your feedback reinforces our commitment to delivering exceptional service. Thank you once again for choosing Hello Subaru for your automotive needs. Please don't hesitate to reach out if you have any further questions or require assistance in the future. Your satisfaction is our priority, and we look forward to serving you again.

August 02, 2023

This dealership was very neat and clean. The workers were very friendly and extremely helpful. More

by mnest3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aimee Fishwick, Reputation dotcom
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Sep 08, 2023 -

Hello Subaru of Valencia responded

Hi! Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a positive experience at Hello Subaru of Valencia. Our team takes great pride in maintaining a clean and welcoming environment for our customers, so it's wonderful to know that you found our dealership neat and clean. We also appreciate your kind words about our friendly and helpful staff. Customer satisfaction is our top priority, and we're delighted that our team could assist you effectively. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again, and thank you for choosing Hello Subaru of Valencia!

July 12, 2023

They are very Unprofessional, and not true to what they sell and promise sell said they would get back to me and make better for the service they should have done before selling. More

by ninocuellar20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reputation dotcom
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Aug 24, 2023 -

Hello Subaru of Valencia responded

Hello, We sincerely appreciate you taking the time to share your feedback with us. We sincerely regret any inconvenience you've experienced with our service, and we want you to know that we take your concerns seriously. Rest assured, we are committed to addressing this issue promptly and thoroughly. We want to investigate the situation further to understand what went wrong. Your satisfaction is paramount to us; we are dedicated to making things right. Please contact us to discuss this so we can take the steps to resolve this matter. Thank you for bringing this to our attention, and we look forward to working toward a resolution that meets your expectations. Cristian Duarte Service Manager cristian.duarte@helloautogroup.com

July 12, 2023

I was impressed with the attention and care all the employees showed me during my minor service appointment. I was exceptionally impressed by the video of the inspection that was sent to me which helpe More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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July 11, 2023

The whole process was very smooth, with no unexpected charges or overselling. Devon was extremely helpful, and really helped make the experience as stress free as possible. We got the great car we want More

by pelton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Groce, Reputation dotcom
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July 02, 2023

Great customer service and the whole was straight forward. No hidden charge or mark ups. Very comfortable buying experience. More

by Shiba Rain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Whelan, Reputation dotcom
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June 27, 2023

No hidden fees, no add on fees on the forester I purchased, Patrick was the salesman helped me to get things done, he is a very nice and honest guy, I would definitely recommend this dealership and More

by IvanQ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Whelan, Reputation dotcom
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June 26, 2023

This dealership is fabulous. I would recommend it to all my friends and family. They are the best. More

by landmanljj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carla
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June 20, 2023

Brand new. Nice waiting area with many amenities while you wait. I like the visual text that I got while tech was inspecting my car. More

by RW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service personnel
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June 19, 2023

This dealership is friendly, welcoming and has great customer service. Both Summer and Patrick were wonderful to work with! They don’t have dealer markups and offer lifetime powertrain warranty on new c More

by bposton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer, Patrick, Reputation dotcom
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