Hendrick BMW Certified Pre-Owned South Charlotte

I actually visited the Dealership 2 times looking at a 740i (M Package). Unfortunately, they didn't have the color scheme I desired but the commitment to giving you a "Best in Class" experience will not 740i (M Package). Unfortunately, they didn't have the color scheme I desired but the commitment to giving you a "Best in Class" experience will not be outdone. My Salesperson's were Melissa Felder & Christen Odom. I can say they both listened to understand versus trying to sell a vehicle. There were things about the 7 series I learned on my test drive, and they clearly steered me to the 740i vs. 750i. The test drive was about feeling the car and fielding questions. They were both pleasant and personable and talked to me as if I was a welcomed neighbor settling in. I Highly recommend them!!!! I got an email follow up, and I will be telling my folks that Hendrick BMW South Charlotte is worth the stop. I have to mention Kayla (who is 23 like my daughter), I would call her the 'Director of First Impressions'. Great Dealership. Ask for Mellissa or Christen by name! More

I purchased a pre-owned 2016 BMW from this dealership last week and the whole process was a great experience. I have dealt with several dealerships in the Charlotte region over the last years and this on last week and the whole process was a great experience. I have dealt with several dealerships in the Charlotte region over the last years and this one clearly exceeded my expectation. My Client Advisor Danielle Mondo was very professional and worked hard to get everything right for me. I took my time to inspect the car and had lots of questions which she answered patiently. She pulled up maintenance records and details about the installed option in the car. Everything about the car and its condition was made as transparent as possible. During the first test drive I noticed an unusual noise in the back of the car. She did not hesitate to get into the back seat and work with me during two more test drives to locate where the noise came from. After returning to the dealership Danielle took me to their service center and helped me describe the noise. Their technician later identified the cause to be a loose cable from the handbrake under the car and fixed it. The explanation made perfect sense and during the next test drive the car performed flawless. Danielle was never pushy during the whole process and made absolutely sure that I was comfortable about buying the car. Ready to make a deal, their Sales Manager Ryan Armstrong got involved; a great guy to work with. During negotiations about the price and my trade-in he was transparent about his possibilities and always very respectful. Considering the current used car market, I am convinced I bought the BMW at a fair price and got top dollar for my trade-in. Ryan also covered the administrative part of the purchase. He was very organized and explained everything well, and we finished all paperwork in record time. Danielle and Ryan could not have done anything better - a truly premium purchase experience! More

Excellent Car Buying Experience Butch Hammett was awesome and made this experience one of the best. I would recommend Hendrickcars.com to anyone looking to buy their next car. Butch Hammett was awesome and made this experience one of the best. I would recommend Hendrickcars.com to anyone looking to buy their next car. More

Purchase with ease Michael Lisenby was a pleasure to work with. Efficient, professional and overall a pleasure to deal with. He made the car buying experience a pleasure Michael Lisenby was a pleasure to work with. Efficient, professional and overall a pleasure to deal with. He made the car buying experience a pleasure. Highly recommend any Hendrick dealership they are the best in the business. More

Best car buying experience ever!! Tyler, Joseph and Robert were amazing to work with. They exceeded our car buying expectations at every step of the purchase. Great customer service, p Tyler, Joseph and Robert were amazing to work with. They exceeded our car buying expectations at every step of the purchase. Great customer service, professional and friendly! Hendrickcars.com is the place to buy a car!! More

Top Notch dealership with awesome salesman! Started my car search process with another dealership (Scott Clark Honda) and spent several hours test driving different vehicles that were not in my Started my car search process with another dealership (Scott Clark Honda) and spent several hours test driving different vehicles that were not in my price range. Searched Hendricks Auto and found my current vehicle online with a great sales price. Came to the lot and test drove car and within a matter of mins I was ready to make my purchase. Hendricks Auto and their staff was very courteous during my car buying experience and got me exactly what I needed. My salesman Michael Lisenby was awesome and I would recommend him/Hendricks Auto to anyone interested in purchasing a vehicle. More

Best car buying experience ever! I can't begin to explain what an awesome experience we had at Hendrickcars.com. Our salesman, Rusty Roddey, was fantastic! He went over and beyond. I can't begin to explain what an awesome experience we had at Hendrickcars.com. Our salesman, Rusty Roddey, was fantastic! He went over and beyond. Our suv was located at a hendrick dealership in Georgia. I spoke with Rusty on a Sunday about the suv and by Wednesday afternoon it was in Charlotte ready for us to take ownership. We also were very satisfied with the quality and condition of the suv. It was used, but looked brand new. We will always recommend this dealership and Rusty. More

Short and Sweet!! 5star Experience Roney was fantastic he made sure I test drove the cars I was interested in,he was upfront, honest and very personable! He worked hard on my deal, and Roney was fantastic he made sure I test drove the cars I was interested in,he was upfront, honest and very personable! He worked hard on my deal, and thanks to him Im going on two weeks of driving the car I wanted within the payment bracket I asked for! Fantastic customer service,honest,never pushy!! Great deal!!! More

Awesome, friendly dealership! Would gladly go to this dealership again! Shaun was very helpful and got us into a great car, despite a hiccup on the part of another dealership. Tha Would gladly go to this dealership again! Shaun was very helpful and got us into a great car, despite a hiccup on the part of another dealership. Thanks Hendrick cars! We will pass the word. :) More

Buyer beware if out of town Pay attention to everything because if you don't live in the Charlotte area, you will not get return phone calls. I drove 3hrs to buy a used car from Pay attention to everything because if you don't live in the Charlotte area, you will not get return phone calls. I drove 3hrs to buy a used car from Fayetteville, NC. At first, everything seemed great with the service until the test drive. During the test drive, I turned on the Nav/radio system and found the screen was dead. The sales person gave me, that line "that isn't good, let me tell you what probably happened." That's the first key they knew it was broken. They would have let me walk with the car with a broken Nav if I had not checked. Next, I got talked into the least expensive of the two optional replacements. This I knew but because I couldn't see either the new radio or the radio/Nav combo. I settled. Next after returning home, I noticed that one of the documents I signed had to have been typed wrong. I purchased a oil change program for $300. The miles on my car was at 105,000 and according to the document the program doesn't start until my car hits 115,000 miles. That means I have to go 10,000 miles before I can use the plan to change my oil. That means I only get 3 oil changes out of my plan the way it's typed. A $100 per change. I've called the dealership multiple times and left messages and e-mails trying to fix this and not one time have I received a call back. Next issue, the day after I got the car home, I went to check the oil and grabbed the dipstick handle and when I pulled all I got was the handle. The handle had been broken off at the dealership. Since I couldn't get hold of the dealership to get answers and my warranty paperwork had not been processed, I had to pay out of pocket for their mistake. So, my advice is if you are a distance from this dealership, I would spend a considerable amount of time checking everything and I mean everything as you will soon be out of sight out of mind. We were due to purchase another vehicle within the next few weeks to months but not at a Hendrick dealership. This was the second fiasco I had to deal with at a Hendricks lot. More