Hendrick Chevrolet

Nightmare Purchased car on 5/28/18 did not receive car until 6/10/18 due to maintenance issues. I was quoted inaccurate monthly car note on bill of sale, which Purchased car on 5/28/18 did not receive car until 6/10/18 due to maintenance issues. I was quoted inaccurate monthly car note on bill of sale, which results in me paying a higher monthly note. I made over 7 visits to the dealer ship after receiving car on 6/10/18. I was only given the run around and the cold shoulder— mainly from finance individuals Shameka and Lisa. On separate occasions I was told by Josh and Shameka, everything was complete and fixed in regards to the discrepancy of monthly car note with my lender/financer. Finally, I was told that it was an error made on Hendricks part and that I would have to pay a higher monthly note. I was told I would be reimbursed for the error made on Hendricks part, but nothing has not been done as of today and no one will return my phone call. This dealership is very unprofessional, just looking for a sale to increase numbers to beat out competition , but truly does not care about customer satisfaction. During this process, I have displayed the patience of Job and treated each person from Hendricks, whom I’ve came into contact—with the utmost respect, but nothing was shown to me in return. I will be contacting a corporate office and BBB in regards to the unethical practices of this dealership. Something needs to change. More

Exceptional Hendricks gave me and my husband an awesome deal on our cars and they made sure we were satisfied with our choice. They were awesome!!!! Hendricks gave me and my husband an awesome deal on our cars and they made sure we were satisfied with our choice. They were awesome!!!! More

This was a very exciting dealership to do business with. My wife and I visited the dealership this past week. We were treated with respect and very pleased of the way we decided on making a purchase at Hendr My wife and I visited the dealership this past week. We were treated with respect and very pleased of the way we decided on making a purchase at Hendricks automotive. Thanks More

Great services and staff Awesome customer service I had a great salesman and yes I would recommend anyone to Hendrick Chevrolet best experience I had. Thanks for you all servi Awesome customer service I had a great salesman and yes I would recommend anyone to Hendrick Chevrolet best experience I had. Thanks for you all service!!! More

Bought a used car They were helpful in the fact that they dropped my payments per month from $331.00 to $300. But they did not tell me they changed the number of paymen They were helpful in the fact that they dropped my payments per month from $331.00 to $300. But they did not tell me they changed the number of payments from 60 months to 75 months in order to do this. And they didn't tell me, I just noticed it after I had signed everything. So I really ended up paying about $3,000 more than i originally would have. But this is my first time buying a car and my credit is only at 650 so i knew i'd get screwed one way or the other. It'll help my credit in the long run and I've got a nice vehicle, so I'm still satisfied. More

The entire staff at Hendrick Chevrolet The sales team, managers, and finance department were all incredible. They worked with us and made sure we got the deal and the truck we were looking The sales team, managers, and finance department were all incredible. They worked with us and made sure we got the deal and the truck we were looking for. I would recommend them to anyone and especially, to our friend Ben Armstrong he was very fast and efficient in getting out deal together. You really felt welcomed with all the smiling faces at Hendrick Chevrolet on hwy 31. We didn’t feel like we have at other dealerships; from the time you enter the store, valuing your trade, finding your perfect new car, doing the numbers, & signing on the new car deal. We met all the managers while we were there and they all worked to make sure we were happy and comfortable during our stay. The operations manager went out of his way to really work our deal and make sure we were happy, they all really care about the people not just the numbers! More

Awesome Had great experience with sale rep. (Xavier). Was kind and helpful, best experience with rep I have ever encountered. XAVIER was very knowledgeable Had great experience with sale rep. (Xavier). Was kind and helpful, best experience with rep I have ever encountered. XAVIER was very knowledgeable and determined to satisfy my needs. More

Quick and friendly Friendly staff of sales and management personnel would recommend onther people to this dealership. Good location easy to find. Everybody nice and grea Friendly staff of sales and management personnel would recommend onther people to this dealership. Good location easy to find. Everybody nice and great to work with More

Great experience with great salesmen who do their best to he I live 2 hours from this location, but so glad I stopped, they did everything they could to help me and Iam satisfied with my purchase! James cares ab I live 2 hours from this location, but so glad I stopped, they did everything they could to help me and Iam satisfied with my purchase! James cares about his customers and did a great job, I will definitely recommend this dealership!!! More

Great experience Devin Alexander was the best. The entire team went above and beyond to put me in my dream car. I will definitely be back for my next car purchase. Devin Alexander was the best. The entire team went above and beyond to put me in my dream car. I will definitely be back for my next car purchase. More