Hendrick Chevrolet

I had a horrific experience with the Service Department. I took my truck in on the 15th to be diagnosed because my truck vibrated on acceleration once it reached a speed of 40-45mph. On the 19th, I advised I took my truck in on the 15th to be diagnosed because my truck vibrated on acceleration once it reached a speed of 40-45mph. On the 19th, I advised the service advisor Brian Bouchillon that I had couponS (plural), and he told me to bring the coupons in ONCE THE SERVICE WAS COMPLETED. I did exactly as advised, and that's when everything went South. When I went to pick my vehicle up and presented the service advisor Britney with the coupons (Brian was not there), she told me that only one coupon could be used per service date. The manager Steward Pike was called to help facilitate the issue. After waiting for approximately 20 minutes, Steward Pike told me that he could not use my MAIN COUPON which was 20% off service, because it had to be "present upon write-up". Mind you, we did everything by phone because I dropped the vehicle off on the 15th, and once the diagnostic was completed on the 18th, I was presented with a list of issues via an online link. I spoke with Brian on the 19th, where I told him about the coupons I had. Brian told me to bring the coupons in once the service was completed (service was completed on the 24th), I then brought the coupons in on the 27th as advised by Brian. The service department manager, Steward Pike, even went as far as to replay the recorded conversation I had with my service advisor to verify that I was indeed told by Brian to bring the coupons in at the time I pick up my truck. HOWEVER, after Steward Pike listened to the recording, he denied me the opportunity to utilize my 20% off coupon because I didn't physically come present the coupon in person, although I was told by the service advisor Brian Bouchillon to bring my coupons when I come pick up the vehicle. To top it off, Steward Pike the service department manager, was EXTREMELY condescending & degrading while speaking to me. Steward treated me very cold-hearted and he lacked empathy, compassion, and understanding. I'm very disappointed in Chevrolet as a company. To have someone like Steward representing a reputable company like Chevrolet makes me question the values and morals that Chevrolet has. I spent thousands of dollars with Chevrolet during this particular service visit, not to mention, the Chevrolet Suburban and Chevrolet Tahoe that I currently have. Chevrolet's Mission is to provide customers with the best buying and servicing experience in the auto industry, however, I had a horrific experience mainly with Steward Pike. I was degraded and spoken to in a way that made me feel less of a human, he was very condescending and lacked empathy, respect, & compassion. Is this what Chevrolet stands for now? I'm deeply saddened, hurt, and traumatized by my experience. To add to this horrific experience, after spending thousands of dollars to fix my truck, it is STILL vibrating when I reach a speed of 40-45mph. Lord help me. So sad. More

Go see Nolan. What a car salesmen should be! Great transparency in the process. Good lot. What a car salesmen should be! Great transparency in the process. Good lot. More

Koby was great and really easy to work with. He was very knowledgeable and realistic. He was very knowledgeable and realistic. More

Super friendly staff and managers willing to help and honest Good experience love Coming to the dealership honest Good experience love Coming to the dealership More

Super friendly staff and managers. Willing to help out in all financial situations. Ethan did an amazing job. Willing to help out in all financial situations. Ethan did an amazing job. More

Good experience. Great staff. Plenty of vehicle options. I definitely recommend Hendricks Chevrolet. Great dealership Great staff. Plenty of vehicle options. I definitely recommend Hendricks Chevrolet. Great dealership More

Caleb was very knowledgeable about the electric car we purchased. He was able to answer all out questions and help us understand all the bells and whistles of our new Bolt EV. purchased. He was able to answer all out questions and help us understand all the bells and whistles of our new Bolt EV. More

I love coming to Hendrick Chevrolet in Hoover,Mark always greets me with a smile. greets me with a smile. More

Alex Eastman and the team always do everything it takes to earn my business! Thank you guys again!! to earn my business! Thank you guys again!! More

I am a return customer. Alex Eastman our salesman made our car buying experience easy and he got me the deal I wanted. Very happy! Alex Eastman our salesman made our car buying experience easy and he got me the deal I wanted. Very happy! More