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Hendrick Chrysler Jeep FIAT
Fayetteville, NC
37 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 37 reviews
May 01, 2025
I brought my Jeep Wrangler to this dealership at the beginning of April for a diagnostic due to intermittent stalling and no-start issues. While my vehicle was in their care, they left it unlocked overn beginning of April for a diagnostic due to intermittent stalling and no-start issues. While my vehicle was in their care, they left it unlocked overnight, and I received a 3:30 a.m. call from police that a homeless man had broken inside — and urinated in my Jeep. I had to inform the service team myself when I arrived later that day. In response, they offered a 20% discount off my $1,800 repair and a full detail. I asked them directly: “Are you sure this fix resolves the issue?” and “If it happens again, will I have to pay again?” I was told no, that the part had a 2-year warranty, and I would not be charged again if the issue returned. Less than 4 days later, my Jeep stalled again. I brought it back. They ran 300 “cycles,” claimed it was fine, and returned it to me. A week later, same issue — this time with my daughters in the car so imagine my frustration. I had it towed back again, stressing the urgency while the CEL was still on. I received no update all day until I called them near closing. Again, they said they couldn’t replicate the issue and wanted to return the vehicle " IF I NEED IT" I insisted they keep it because it isn't safe and I wanted a proper diagnosis. Days later? They finally told me they “caught the issue” and needed to replace a different component that affects the last component they replaced— and now I owe another $1,500. They’re trying to charge me again for a repair they already claimed would fix the problem. I trusted this team to resolve a dangerous issue, but instead I’ve been met with negligence, incompetence, misdiagnosis, & poor communication. It is now the 6th day without my vehicle, and I’ve received no update today about the new part or the repair. Yet, I’m being asked to pay another $1,500 for something I was assured was already fixed. This is unacceptable, and I strongly advise others to think twice before trusting their vehicle — or their safety — to this service center. More
by Ree
Employees Worked With
xx
April 24, 2025
Love this place. John T. is the main reason I keep coming back. Always great price, never a long wait, finally don’t feel cheated by a service dept. John T. is the main reason I keep coming back. Always great price, never a long wait, finally don’t feel cheated by a service dept. More
by marvinwhall92
Employees Worked With
John Thompson
March 27, 2025
We went to Jaimie Rosa to trade in our lease. We didn’t know if we wanted to purchase our lease or get into a new lease. Jaimie was very patient with us and worked very hard to keep us in our pay We didn’t know if we wanted to purchase our lease or get into a new lease. Jaimie was very patient with us and worked very hard to keep us in our payment range. We have been going to Jaimie for over 12 years l. He is THE BEST!! More
by Drob52470
Employees Worked With
Jamie Rosa
March 12, 2025
Jaime was absolutely amazing he went above and beyond to help me. He took his time and was very patient. I would recommend Jaime to anyone looking to buy a new car or trade a car in. help me. He took his time and was very patient. I would recommend Jaime to anyone looking to buy a new car or trade a car in. More
by Makaylae1013
Employees Worked With
Jaime
March 04, 2025
There is a reason I've purchased 6 vehicles from this dealership. Jaime, my usual salesman was unavailable this time around, but Ryan is excellent as well. Thank you! dealership. Jaime, my usual salesman was unavailable this time around, but Ryan is excellent as well. Thank you! More
by jimnastics369
Employees Worked With
Jaime Rosa, Ryan Stanley, Mr. Padilla
July 18, 2023
The service department here is extremely slow. The express lane for an oil change took 2.5 hours last time I came here. This time I’m currently going on 3.5 hours and my car was taken back at the The express lane for an oil change took 2.5 hours last time I came here. This time I’m currently going on 3.5 hours and my car was taken back at the 3 hour mark. Don’t plan on a quick oil change here. More
by liss0102
Employees Worked With
Service department
