Hendrick Chrysler Jeep FIAT

The dealership was great and the customer service was very nice and helpful! Love this dealership very nice and helpful! Love this dealership More

On July 10th, I brought my wife's 2022 Jeep Wagoneer into the service department at Hendrick Chrysler Jeep in Fayetteville NC for a fuel injector leak. It was serviced under the care of advisor Sean Stanley the service department at Hendrick Chrysler Jeep in Fayetteville NC for a fuel injector leak. It was serviced under the care of advisor Sean Stanley and picked up on July 13th. Immediately upon driving home, it was noticed that the active lane management system would not engage. I contacted Sean the next morning on July 14th, and he advised me to bring the truck back. When I returned on July 15th, Sean was off, and I worked with Aaron Williamson. After a long wait, the technician initially only cleared codes without checking the lane management because he was misinformed by Aaron. Later, the technician stated a system update was failing and requested to keep the vehicle overnight. I scheduled an appointment to drop it off on Wednesday, July 22nd. What followed was a 25-day delay characterized by poor communication, misdiagnoses, and broken promises: - Lack of Communication: For the first week, I had to initiate almost all contact with Aaron, only to be told the technician was working on it. - Misdiagnosis: After requesting to speak with service manager Josh, a second technician determined the rack and pinion needed replacement—a diagnosis that could have been made a week prior. - Missed Deadlines: Josh promised the vehicle would be ready by July 31st to accommodate a family vacation on August 9th. This deadline was missed. - Shipping and Management Failures: A replacement part arrived on August 3rd but could not be programmed. With Josh on vacation, parts manager Jordan promised a next-day air replacement and stated service drive manager Misty would follow up. The part did not arrive as promised, and Jordan subsequently went on vacation. Phone calls and texts on August 5th and 6th went completely unanswered. - Unresolved Engineering Issues: On August 7th, Misty informed me the new part arrived but still could not be programmed, and they were waiting to consult a Stellantis engineer on August 10th. - Lack of Accommodation: On August 8th, Aaron informed me that no loaner or rental vehicles were available, leaving my family without our primary vehicle for a non-refundable vacation. I received no further updates until I reached out on Friday, August 14th. Aaron informed me the vehicle was ready but refused to release it until payment was received from the warranty company (AUL)—despite AUL having approved the repair on July 28th. Josh reiterated this refusal on August 15th, and my wife was finally able to pick up the vehicle on Monday, August 17th. Upon inspecting the vehicle at home, I discovered that the requested repairs were not successfully completed. The lane management system button is still non-functional, and the fuel injector that was supposedly replaced is still leaking. I have photographic and video evidence documenting these issues. As a professional with 20 years of experience in the automotive industry, this is the worst service department experience I have witnessed or been a part of. More

Sean was helpful and got to my vehicle quick and very professional, would recommend him again professional, would recommend him again More

Brian Schrock always on point! !!!! Great service and very quick. His advice save me some Money too! !!!! Great service and very quick. His advice save me some Money too! More

I have been pleased with the service that I had received on my Jeep Wrangler. While having service completed I shopped a new Grand Cherokee. The salesperson I worked with was Ryan Stanley. He was both profe on my Jeep Wrangler. While having service completed I shopped a new Grand Cherokee. The salesperson I worked with was Ryan Stanley. He was both professional and so knowledgeable of the Jeeps. You can tell he is a car guy. What impressed me the most was how he handled the small things. I never felt pressure or like I was wasting time.He truly made shopping a pleasure. He listened well to my needs and found just the right fit. This dealership works great as a team, from service, sales, & finance it was very smooth. More

Worked with Brandon at HCJF and he was terrific along with the rest of the team. Highly recommend !! with the rest of the team. Highly recommend !! More

Daniel Reinelt made buying a breeze, he is very easy to work with understood what we wanted and made that happen, the team were also helpful I fully recommend Daniel Reinelt. work with understood what we wanted and made that happen, the team were also helpful I fully recommend Daniel Reinelt. More

Timmy is great! He wasnt super pushy and helped us get a great deal for my wife’s dream car! He wasnt super pushy and helped us get a great deal for my wife’s dream car! More

John Hernandez always helps me when it comes to buying a car very nice service car very nice service More

Justin and his team always take great care of me I have made multiple purchases. made multiple purchases. More