Hendrick Dodge

Service has been great I've only had service on my vehicles here, but I have to say I trust these guys and that's not an easy thing for me. I have dealt with dealerships w I've only had service on my vehicles here, but I have to say I trust these guys and that's not an easy thing for me. I have dealt with dealerships who push you to buy a car from them when you take your own car in for service, as if your car isn't worth working on. I have dealt with dealerships who find things wrong, when working on another thing, but I had no symptoms of that problem when driving the car, so I always sat in the waiting rooms dreading when my service guy would walk out to update me. I would wonder if it really was true, that while working on my brakes, my water pump was 'going out' ? I don't feel that way at Hendrick Dodge. I know if they find anything else wrong with my car, it's the truth. I have been taking my vehicles here for the last 9 years, from normal car inspections, periodical maintenance, oil changes to repairs, and have always had courteous service, fair prices for repairs, and quick responses to my problems. Their number is in my phone, so I feel assured when I go out on the road that someone will be there when I need them. More

The Sales and Service are deplorable Hendrick Dodge has to be the worst car buying and service centers I have ever experienced. From the start we should have know. The sales manager was w Hendrick Dodge has to be the worst car buying and service centers I have ever experienced. From the start we should have know. The sales manager was way too pushy, did not listen to what we were saying to the point of being rude. We decided to go ahead and buy anyway. The car was dirty when we first test drove it, they told us they would clean it up for us, car was still dirty when we came back. Next day they told us it had been fully detailed, the same trash dirt was still on the car, they took it back a third time, still same trash and dirt inside the car, but they shined up the tires good. 2 days after purchase, we needed to go back because they filled out the paperwork wrong. One month after owning we got pulled over for invalid plates. They could not process the registration since they never did an inspection, but also never bothered to let us know. We had just been in the week before to have an oil change done, (no one bothered to let us know that the car was done many hours ago) now we had to go back a second time to correct their mistake. One month later still no registration. We have made numerous phone calls all ending with we will call you back, no one ever does. Trying to actually speak to the person who can help is impossible. I feel like the ratings on here are cannot be accurate. Every single person we have dealt with, (and there are many so far) did a poor job from start to finish (well we are still working on getting it finished). I would have a hard time believing this is an isolated incident. More

Great Place Went to Hendrick and met with a man by the name of Carl Napier. Really cool guy - understands his cars- and does nothing but look out for you. Also ve Went to Hendrick and met with a man by the name of Carl Napier. Really cool guy - understands his cars- and does nothing but look out for you. Also very patient as my purchase took about a month and he did not once attempt to rush me into it. Would surely go back if I were to buy another vehicle. More

Thank you Brandon I visited the dealership today after i had a bad morning and I called my friend Abby Fowler that works in the call center and she told me to come up a I visited the dealership today after i had a bad morning and I called my friend Abby Fowler that works in the call center and she told me to come up and talk to Brandon and he helped me out and was able to get me in a car that i could afford and not a high payment and they are some great people and i just want to say thank you More

New car without pressure Very easier to communicate with and knowledgeable about their vehicles. Zero pressure and was willing to send as much time I needed to make my decisio Very easier to communicate with and knowledgeable about their vehicles. Zero pressure and was willing to send as much time I needed to make my decision, even test driving the same car twice. More

Great service and great truck Very friendly service. I arrived one night right as they were closing, and caught the sales rep Dave M. As he was getting ready to leave. I expressed Very friendly service. I arrived one night right as they were closing, and caught the sales rep Dave M. As he was getting ready to leave. I expressed interest in a couple of trucks and he went out of his way to go an get the key and show me the truck. It was too late for a test drive so I made an appointment for the next morning. Arrived and was greeted by a salesman. He showed us inside when I told him I had an appointment. Dave M. arrived and had 2 of the three keys for the three vehicles I was interested in. Wasn't pushy at all and was very knowledgable about all three vehicles. One was eliminated because it had been smoked heavily in. Test drove the remaining two vehicles and decided I wanted one. Worked of the numbers with Dave M. and was able to come to a middle ground that allowed me to give them my trade in and for me to purchase the vehicle I wanted. Over experience was very pleasant and I didn't feel like I was surrounded by sleazy car salesmen. More

Fantastic Experience! We just purchased a Dodge Grand Caravan and had a truly wonderful experience! Josh Christensen was awesome...very knowledgable and just was a great g We just purchased a Dodge Grand Caravan and had a truly wonderful experience! Josh Christensen was awesome...very knowledgable and just was a great guy! I HIGHLY recommend Hendrick Dodge and would specifically ask for Josh! You won't be disappointed! :) More

Service is weak Dodge gives free oil changes with a new car sale, Hendrick adds on a few more that they say are free, but they are invoiced out to you, so I don't l Dodge gives free oil changes with a new car sale, Hendrick adds on a few more that they say are free, but they are invoiced out to you, so I don't like this but it is what it is. Anyway back to my point you cant get in to get a oil change without having to wait days, I would not go there but I paid for them one way or another, so if they are using that as a selling tool, buyer beware. If your retired, or a housewife with free time its not a problem, but if you work out of your car or truck or travel in your job like I do its a major headache. Having owned Fords with there Quick Lubes ctr. I'm used to getting a oil change in about 30 minute any day of the week. More

Horrible experiences I wish I could give the service department a negative star. Their customer service is amazingly awful. When you drop off your car for service they don I wish I could give the service department a negative star. Their customer service is amazingly awful. When you drop off your car for service they don't explain anything to you, they give you a hard time about a loaner car, then they keep your vehicle for days with NO update.. I called and called my service tech Raymond, left messages and he never returned my call until I threatened to file a complaint. Eventually I told them to put my car back together and I would pick it up and take it somewhere else. Not to mention I NEVER received an apology. If you care about your vehicle at all, I would say stay away from them because I mistakenly went to them 3 times and every experience was the same. More

New Car Nate and Brandon they did a good job on everything they did.I will Purchase a new car with I thank everything they did to get me in to my 2014 Dodge C Nate and Brandon they did a good job on everything they did.I will Purchase a new car with I thank everything they did to get me in to my 2014 Dodge Charger I thank u guys for everything I will recommend anybody to go to this two guys they made it happen when I thought it was goin to get it happen they made it happen thank u guys for all the hard work u did for me and my wife thank ya"ll. More