Hendrick Dodge
Cary, NC
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I came in for service on my car. Now I am thinking about getting a new car thanks to Keith and Marie. Very impressive customer service at Hendrick Dodge! Now I am thinking about getting a new car thanks to Keith and Marie. Very impressive customer service at Hendrick Dodge! More
Usually we have good service at a fair price completed quickly. While the emissions repair and inspection of our car was fine, we did not get the tires that we requested. We asked for the new tires to b quickly. While the emissions repair and inspection of our car was fine, we did not get the tires that we requested. We asked for the new tires to be the same brand and model of the ones that were removed. Instead we were given a low grade version of a performance tire that was not an all-terrain tire, at an inflated price. When we questioned this at pick-up, the service manager shared the comps of the former and new tires, with the new tire having slightly lower ratings and a significantly lower lifespan. Later we discovered that we were charged a much higher price per tire (about (approx. $75 per tire) for the lesser product. Such a disappointment after so many years of good service (repairs, oil changes, etc.) These tires should have never been put on our vehicle. The service rep should have contacted us when he realized that the tire requested was not available and he should have discussed comparable options. More
The Service Team and my Advisor Ethan at Hendrik Dodge did a FANTASTIC job finding a solution for my 2011 Dodge Challenger which had a failed part that was discontinued. Outstanding Service all the way... did a FANTASTIC job finding a solution for my 2011 Dodge Challenger which had a failed part that was discontinued. Outstanding Service all the way.....Thanks Again to the team! More
Chris Haider the manager of the dealership runs a awesome business model. Everyone is friendly and knowledgeable. Easy, fast and affordable. business model. Everyone is friendly and knowledgeable. Easy, fast and affordable. More

