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Hendrick Dodge

Cary, NC

Overview
Reviews
4.8
129 Reviews
Call Dealership (833) 821-8166

81 Mackenan Drive

Cary, NC

27511

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Showing 129 reviews

September 28, 2023

We have purchased over 20 vehicles from Hendrick Dodge over the last 10 years. Best deals around. More

by Tstewart024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Tommy, Mike, Chris
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Oct 03, 2023 -

Hendrick Dodge responded

Tstewart024, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2023

Great place to buy a car really enjoyed the experience. Adam Rowan was great to work with would recommend to anyone. Thanks More

by Chris Haider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Rowan
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Sep 27, 2023 -

Hendrick Dodge responded

Chris Haider, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Dodge RAM FIAT. If you have any further questions, please don't hesitate to reach out!

June 12, 2023

Great service from a knowledgeable crew. Have been using them for over 3 years now. More

by adamscottrowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Downs
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Jun 15, 2023 -

Hendrick Dodge responded

Thank you for sharing your review.

April 23, 2023

Too Easy! Damon White is the man to see when in need of a vehicle. He got us in and out in under an hour. This was a painless stress free car buying experienc More

by KUHNERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon White
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Apr 24, 2023 -

Hendrick Dodge responded

Thank you for sharing your experience and review

July 08, 2022

Thanks Nick, for helping me as my service advisor for the service my Dodge Journey. More

by joyceeason2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in service.
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Jul 09, 2022 -

Hendrick Dodge responded

Thank you for sharing your review.

November 18, 2021

Very friendly and quick service. It's always a breeze having my car serviced here. More

by rrdurante36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 19, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

November 17, 2021

Went for service without an appointment and they quickly got me in and serviced my vehicle. Got special pricing with a Mopar coupon! Great, fast service! More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Nov 19, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

August 12, 2021

Great service with knowledgeable technicians and ease with getting an appointment that’s convenient for the customer ! More

by grillzilla467
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Laakso, Travis Winters, Mike Coffey
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Aug 16, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review.

August 04, 2021

I had my 2013 Dodge Avenger serviced at Hendrick Dodge to have 3 parts installed, 2 recalls, a separate repair and the tires rotated; first time there. The work was accomplished in a timely manner and I am s More

by rosered857
Recommend Dealer
Yes
Employees Worked With
I was in Service; not sales...can't rate your Sales people.
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Aug 07, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience and review. I do apologize about the floor mat and we will get 100% right on your next visit.

June 25, 2021

Yesterday I was at Hendrick Dodge to get some repairs on my 2020 Challenger windshield washer pump. I was charged for the repairs, I was not happy about the charges. I do not do business with people who doe More

by d3man13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
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Jun 29, 2021 -

Hendrick Dodge responded

Thank you for sharing your experience. Upon further looking into it was rodents that got into the engine compartment and chewed through the tubing. This unfortunately is not a warranty item. If you would like to discuss further please call me on my direct line 919-388-4526. Aaron Westphal Retail Operations Manager

Jun 30, 2021 -

d3man13 responded

I worked for a Company where we believed in customer satisfaction number 1 ! We had a Repair Department which I was in charge of. We repaired Tools, Electric, Air, and Hydraulic Jacks. Many times our customer would send a tool in for warranty repair, sometimes the tool was abused [non-warranty] but we would repair it under warranty, then on the invoice we would explain what the problem was and letting them know we did repair under warranty. In doing so we keep a Happy Customer and some cases we give our customer an opening to sell his customer a tool or product to fix the problem. Happy Customer Happy Life ! Now for my situation, this is how I would have handle it, repair it under warranty then explain to the customer we repaired it under warranty and then offer a solution so it won't happen again. I never got to see the parts, this was the first time I use the windshield washer and it didn't work. Who is to say that this might have happened on your property ? I bought the extended warranty so I don't have to deal with billed repairs. I only have 2100 miles on my Challenger. Now my car I love it, Hendrick Service not so much. This was the first time I used your Service Department, and a Very Bad Experience it was. So I see that Hendrick Dodge doesn't value their Customer's as high as I would and I see that Hendrick Dodge needed that $ 240.00 more than I did. When you don't treat customer's the right way they tend to not be a repeat customer, that would be me [not a repeat customer]. You know and I know you could have done this repair under warranty if you wanted to, but you decided not to. If that is how you feel, well I guess I will have to live with it. I Just Will Never Buy A Car From Any Hendrick Company, [EVER], and pass my bad experience to all my friends and family. You Have A Good Day !

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