Hendrick Dodge

Idk about the dealership but the service department is a disgrace! I took my car running and drivable and they messed it up to the point that you can't even drive it at all. I have the full report from my o disgrace! I took my car running and drivable and they messed it up to the point that you can't even drive it at all. I have the full report from my own mechanic before I took the car to Hendricks and my vehicle's spark plugs were dry and brand new, I had just changed the oil and only had a small lag on the crank. Tell me how the car now not only lags but stinks so bad you can't even be in it which it didn't smell like that. The car shakes so bad it's scary to move it! Mind you I drove the car to the service department from an hour and a half from my home. The car never ran low on oil but yet they were trying to blame that on how the car went from working at 90%when I drove it in to it being so bad that I might have to just part it out. The blame is for the car not turning on at their service department but yet it was a daily driver. They tried to explain to me things that they did to ruin my car. All I needed was a diagnostic not for them to damage my car!Now I am out a vehicle and the money I spent on getting it diagnosed and still haven't gotten the full darn report that Josh said he would give me. Gave him my email and everything. This is unfair and I need justice for my car! More

Great dealership and Q was amazing. If he wasn’t in training I would have bought a car right then & there! Excited to work with him in the future. If he wasn’t in training I would have bought a car right then & there! Excited to work with him in the future. More

No hard sale, pushy sales people. Just nice, honest and easy to work with in order to get the best price for me. Just nice, honest and easy to work with in order to get the best price for me. More

Excellent service by the entire team. One of the best experiences ever Fantastic teamwork A1 One of the best experiences ever Fantastic teamwork A1 More

Great service team that puts the customer first and delivers a great experience across the board etc delivers a great experience across the board etc More

TOOK ADVANTAGE OF THE BUY 3 TIRES AND GET THE 4TH FOR $1. 00. tHEY GOT MY VEHICLE IN IN A TIMELY MANNER AND BACK TO ME SOONER THAN EXPECTED. 00. tHEY GOT MY VEHICLE IN IN A TIMELY MANNER AND BACK TO ME SOONER THAN EXPECTED. More

Poor Service and Unjust Charges at Hendrick Dodge Ram of Cary NC I am writing to express my deep dissatisfaction with the service I received at Hendrick Dodge regarding the repair of my truck. A few mont Cary NC I am writing to express my deep dissatisfaction with the service I received at Hendrick Dodge regarding the repair of my truck. A few months ago, I brought my "Brand new truck" in for a lengthy repair. I was provided a loaner vehicle and assured that I would only be responsible for the gas. However, the repair was not completed properly, and I had to return to the dealership multiple times over several months. On one occasion, when no loaner vehicle was available, I was directed to Hertz for a rental and was again assured that I would only need to cover the gas. After several months, when the repair was finally completed, I received a bill for toll charges and a daily rental fee totaling $180. This directly contradicted the dealership’s original promises. Throughout this ordeal, I attempted to contact the service representative numerous times via phone calls, texts, and voicemails. Unfortunately, he only returned my call once. This lack of communication forced me to visit the dealership in person to express my frustration. Despite multiple efforts to resolve these issues, the dealership has refused to cover the charges and has not upheld its commitments. I have dealt with many dealerships in the past 30 years and never encountered such poor service. I hope this feedback prompts the dealership to take accountability, improve its customer service, and honor its commitments in the future. More

I had a great experience at this dealership! Marie helped me a lot getting all the information I needed. I recommend this dealership! Marie helped me a lot getting all the information I needed. I recommend this dealership! More

Service and parts department people helped me with a filter issue only Ram. Will be back. Thank You All filter issue only Ram. Will be back. Thank You All More

Timely, not pushy, thorough but like all car repair shops overpriced for services. Answered all my question. overpriced for services. Answered all my question. More