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Hendrick Dodge
Cary, NC
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 129 reviews
April 17, 2019
My Experience My experience was the best I've ever encountered with a dealership. Everyone I inner acted with was very very friendly, accommodating, professional, My experience was the best I've ever encountered with a dealership. Everyone I inner acted with was very very friendly, accommodating, professional, and friendly. More
by kimmallen
Employees Worked With
Jordan Fields
April 12, 2019
Easy and no hassle! Jordan was such a great help in picking out a truck with me! He found me my dream truck within my budget and I couldn’t be happier! He understood my n Jordan was such a great help in picking out a truck with me! He found me my dream truck within my budget and I couldn’t be happier! He understood my needs and was not pushy at all. I highly recommend working with him for any car needs! More
by Joshnotaffiliated68
Employees Worked With
Jordan Fields
April 12, 2019
Jonathan Tyree Jordan was a great sale person help me get a truck I was use him again in the future at Hendrick dodge he have all my business from here out thank Jor Jordan was a great sale person help me get a truck I was use him again in the future at Hendrick dodge he have all my business from here out thank Jordan More
by Jtyree4545
Employees Worked With
Jordan
April 09, 2019
1st Time Dodge Owner I love my new Dodge Ram 1500. This is the first time owning a Dodge truck and I must say the ride, look, and feel is the best ever, says a previous F1 I love my new Dodge Ram 1500. This is the first time owning a Dodge truck and I must say the ride, look, and feel is the best ever, says a previous F150 and Silverado driver. Motor Trend was right in selecting the 1500 as The 2019 Truck of The Year. My sales person Jason Fields was great. He was easy to work with, never pressured me and knew the product he was selling. I would say he was half of the reason I bought the 1500. The other half was the trucks look and feel. More
by Maddawg
Employees Worked With
Jason Fields
March 09, 2019
Very happy Best experience I’ve had purchasing and servicing my vehicles. The staff is attentive knowledgeable and accommodating. What a wonderful experience eve Best experience I’ve had purchasing and servicing my vehicles. The staff is attentive knowledgeable and accommodating. What a wonderful experience every time. Would definitely recommend. More
by Carguy72
Employees Worked With
Tommy Laakso
October 19, 2018
Pesky check engine light My 2004 Dodge Grand Caravan has a check engine light for 2 years now. It had undergone various diagnostics at various places and it still doesn't have My 2004 Dodge Grand Caravan has a check engine light for 2 years now. It had undergone various diagnostics at various places and it still doesn't have a solution. The last such diagnostic was here. The issue still hasn't resolved but I would like to recognize and appreciate the effort of my service advisor Bryce Attenberry and his tech team. He's pleasant to work with. He kept texting me constant status updates. I believe the tech team tried all that they could, even working with the manufacturer to debug the issue. It's a pity that they couldn't find the root cause. I still ended up paying $250 for the diag. But thanks Bryce. More
by kash_1971
Employees Worked With
Bryce Attenberry
September 21, 2018
Excellent Purchase Experience What could have gone way south, turned into an optimal purchase experience!!! Due to some unfortunate circumstances, I needed to trade my vehicle in f What could have gone way south, turned into an optimal purchase experience!!! Due to some unfortunate circumstances, I needed to trade my vehicle in for a newer version. My sales person, Joel Davenport and the General Manager, Chris Haider, worked with me to make sure my purchase experience was as painless as possible, and I left very pleased with my purchase. This experience has ensured me as a repeat customer. More
by Happy Customer
Employees Worked With
Joel Davenpart, Chris Haider
August 08, 2018
Unethical terrible customer service Terrible and unethical customer service. I was told by Dan Degroot that he would call me and quote me before doing the work. When he called and told m Terrible and unethical customer service. I was told by Dan Degroot that he would call me and quote me before doing the work. When he called and told me the price I sad "No do not do the work." I called 2 hrs later wondering why they didn't call me back to tell me my car was ready to be picked up. He said they did the work and then told me I was required to pay the bill. The shuttle dropped me off at Starbucks when I was waiting for 3 hours until it could pick me up. I went in for a recall! Never going back again. That is extremely unethical! More
by Jeep123
Employees Worked With
Dan Degroot
August 03, 2018
Needed just a clutch, got quoted every thing else. The clutch went out on my Challenger and I had the car towed to them. I got a text from them the next day saying that they were going to look at the c The clutch went out on my Challenger and I had the car towed to them. I got a text from them the next day saying that they were going to look at the car. After (2) days of not hearing anything from them, I contacted them and they said that it was the clutch. I then called them to see how much the repair was and they told me $2,450 +/- for parts and $1,100 for labor. Which is insane. They told me I needed a flywheel and that it was on back order. At this point I figured they had torn down the transmission and saw all of this. Nope. The car was still sitting in the same place I left it. How would they have known that the car needed a flywheel if they never removed the trans to check? If the car actually needed all of those parts then fine, but the fact that they didn’t even look at it and just gave me a list of parts that make a manual trans work is laughable. They also charged me $160 for a “diagnostic” fee. Basically they got in the car put it in gear it didn’t go and said it needs a clutch. Which I already knew mind you. The issue is giving me a labor quote for changing parts that I didn’t even need. Then, on the work order it only mentioned that the clutch was bad. Not all the other parts they told me over the phone. They also left the doors unlocked while the car was just sitting outside in the parking lot. I found another shop that will do the same job for $1,300 which is in line with the prices I’ve seen others pay for the same issue which is common for my car. If you have money just sitting around and want to blow it, then take your car to them. They’ll rebuild the motor for you when you only needed an oil change. Needless to say that was my first time doing business with them and it’s most definitely the last. $160 lesson learned. More
by ripshana1
Employees Worked With
Bryce
July 12, 2018
Alignment and brakes Been dealing with Hendricks for years.Finally have a Awesome service dept From Matt Moody,Daniel Frangis,Ted head service and Tony in the shop.These g Been dealing with Hendricks for years.Finally have a Awesome service dept From Matt Moody,Daniel Frangis,Ted head service and Tony in the shop.These guys have been Awesome!! Also another Service advisor Matt.These guys have made Hendricks enjoyable to deal with.Mr.Hendricks really needs to acknowledge because these gentlemen represent his dealership very well. Great job gentlemen. Sincerely Jerry Doby More
by BumbleB
Employees Worked With
Matt Moody,Daniel Frangis,Ted lead shop supervisor,Tony in shop,and Matt service advisor
