Hendrick Dodge

Terrible Presentation Purchasing a vehicle is a big deal especially when you are spending over $40K. So as a customer you would think the dealer would take this seriously Purchasing a vehicle is a big deal especially when you are spending over $40K. So as a customer you would think the dealer would take this seriously and put their "best foot forward" and present that vehicle in the best possible way. Not the case at Hendrick Dodge, I made an appointment to allow them time to get the vehicle ready for a test drive, when I arrived the vehicle was pulled up to the door waiting, which was great. That was the only good thing about this experience. The vehicle was very dirty, not the typical dust that a vehicle would accumulate but more like it hadn't been cleaned since it was purchased new and this is just the exterior. The interior had an awful smell which could have been easily remedied by a vacuum and some Armorall. The dash had mud and dirt spots that could have been easily wiped away. The storage bin still had trash for in them; bottle caps, tooth picks, string, and more excessively accumulated dust. It could have been the greatest vehicle/deal but I will never know because of the lack of effort put forth in the process. If this is how they present themselves I can only imagine the level of effort when it comes to customer service. Really very disappointing! More

My new white ram Kasey is the best salesman ever. He did an amazing job getting us into the truck we wanted couldn't have asked for a better visit to a dealership Kasey is the best salesman ever. He did an amazing job getting us into the truck we wanted couldn't have asked for a better visit to a dealership More

Online purchase Had a great experience with Hendrick Dodge of Cary, NC. The internet salesman (Dave Menihan) was very helpful and working with me due to me living in Had a great experience with Hendrick Dodge of Cary, NC. The internet salesman (Dave Menihan) was very helpful and working with me due to me living in SC and being 3 hrs away. I was able to purchase the car I wanted in a timely manner as well as getting what I thought my trade in was worth. They had a large amount of cars to choose from but liluckily I was able to find the one I wanted with no problem. More

Nothing but pleased I recently purchased a new Ram truck from Hendricks and was very pleased with the experience. David Reeves did a great job matching me with the perfec I recently purchased a new Ram truck from Hendricks and was very pleased with the experience. David Reeves did a great job matching me with the perfect truck in the color I wanted. Both David and the sales manager Mike did what needed to be done to get me driving away in that vehicle as quick and painless as possible. Their prices were fantastic and I received a good price on my trade in. This is the second vehicle that I've bought from the Hendricks family and will continue to be a loyal customer. Thank you so much for making everything go so smoothly. More

Ask for Dave! My wife and I recently purchased a used 2014 RAM 2500 from Hendrick Dodge. We had been in the market for several months and had talked with multiple d My wife and I recently purchased a used 2014 RAM 2500 from Hendrick Dodge. We had been in the market for several months and had talked with multiple dealers from North Carolina to Maryland. Hendrick was BY FAR the most helpful in getting us information and willing to negotiate price. Dave Mehihan was the sales associate we spoke with by phone and dealt with when we arrived at the dealership. The vehicle was not ready for sale but we were still able to test drive it and look it over. Dave made the whole buying process extremely easy. We told him what we wanted and what we could do and he made it possible very quickly. The vehicle needed warranty repairs and had a small amount of cosmetic work that had to be addressed. Due to the work required, I was unable to take delivery of the vehicle until a week later. I contacted Dave multiple times and he answered every question and provided updated photos throughout the week even when he was not working. After I took delivery of the truck, Dave still helped me get the final details taken care of. Our vehicle buying experience was great and I am quite pleased with my 2014 RAM 2500 and the service Dave Mehihan provided! More

The Service Department is a big JOKE !!!! I purchased a new 2015 Dodge Ram 1500 in December of 2015 from Hendrick Dodge, The Salesman Carl Napier was very nice and helpful, they were going to I purchased a new 2015 Dodge Ram 1500 in December of 2015 from Hendrick Dodge, The Salesman Carl Napier was very nice and helpful, they were going to purchase my 2011 R\T Challenger with a portion of the money going to the purchase price and the balance to me in a check.After completing the purchase it took many phone calls and 3 weeks to receive the check for the balance. Then back on July 28 2016 I encountered a problem with the front end causing me to hit a light pole "thank goodness at a low speed" after contacting Carl Napier to get info on who to contact, he quickly gave me some phone numbers to contact. One of them was the Service Department and I spike with Shawn Worczak Service Manager after explaining the situation to him he advised that the vehicle could be taken care of at the nearest Dodge Dealership. After talking with Superior Dodge of Henderson NC and them not being interested in dealing with truck since I didn't purchase it there and the bad attitude of service manager there. I decided to have vehicle towed back to Hendrick Dodge where I purchased it from since Mr. Worczak said they had a collision center and could take care of repairs there. Towed truck to Cary NC on August 8, talked with Mr. Worczak and gave him pieces of steering system. He advised he would get someone on it ASAP, after many calls and 3 weeks later the truck had not been not only checked but hadn't even been looked at by anyone at dealership. Mr. Worczak advised that I needed to have insurance company adjuster come look at vehicle and determine damage this was done3 days later after insurance adjuster called me to find out where vehicle was since the Dealership had no record of vehicle being there. I advised him of where it was parked on dealers lot. Recommendation and estimated cost of repairs were given to Service Department. Several more week passed and several more calls made voice mails left with no return calls until days later, nothing done to vehicle after 6 weeks of being there and me paying 6 weeks of price for rental vehicle. Well vehicle finally was moved to collision center, vehicle been there for almost 3 weeks as of 10-7-2016. Yes vehicle been down at Hendrick Dodge Dealership for 2 months and still there. Rick Hendrick "owner" was even contacted about lack of concern for customer by Dealership to no avail. Very disappointed with dealership and Dodge in general, I have owned Dodge vehicles since 1994. Trusted Mr.Hendrick to have well run dealership since he is from my home county of Mecklenburg County, Virginia, but thanks to Mr. Boyd for opening a new Dodge Dealership in South Hill, VA, "Boyd Dodge Jeep" I will have a new dealership to deal with if and when I do get my vehicle back. More

Dave Menihan equals professional salesman I was highly impressed with Dave's concern for detail and follow up to my questions. I enjoyed working with him through the buying process. I am su I was highly impressed with Dave's concern for detail and follow up to my questions. I enjoyed working with him through the buying process. I am sure Dave will achieve executive level at Hendrick Dodge is he continues with his passion for treating his customers with the utmost priority and honest answers. More

Hendricks Dodge sales I have bought before from Hendricks dodge and will again as long as have sales people like Dave Menian and staff that worked with me like Gregg in f I have bought before from Hendricks dodge and will again as long as have sales people like Dave Menian and staff that worked with me like Gregg in finance A1 !! WILL NEVER go back to Hendricks Kai used cars , only good thing was the service department , when they put a new motor in the 2011 Kai I had bought 6 months before it blew. More

Better than the beach area I have been looking for the model truck I bought for 6 months. I found several Myrtle Beach area but nobody really wanted to deal. Hendricks Dodge did I have been looking for the model truck I bought for 6 months. I found several Myrtle Beach area but nobody really wanted to deal. Hendricks Dodge did want to sell their vehicle. The service was good, people friendly, vehicles are clean. More

Great experience I Traveled from three states away to pick up a challenger...vehicle was exactly as described and in exact condition as described. The salesman i commu I Traveled from three states away to pick up a challenger...vehicle was exactly as described and in exact condition as described. The salesman i communicated with was Dave. He was very pleasant and professional on the phone and the same in person. The managers were all very professional as well. I had no complaints whatsoever...and would recommend this dealership to anyone without hesitation. Thanks again, Dave & Hendrick Dodge! Robert More