Hendrick Honda Woodbridge

Beautiful car, great price, excellent service I recently contacted Hendrick Honda online about a 2017 Civic EXT and was immediately pleased they gave me the option of communicating via text messag I recently contacted Hendrick Honda online about a 2017 Civic EXT and was immediately pleased they gave me the option of communicating via text message. When I arrived at the dealership Dennis was available right away. He was very friendly and a pleasure to work with. I'm not an impulse buyer and throughout the two weeks following my initial visit, Dennis continued to help me through text with every question and request I had. I really like that he uses emojis when he texts. It made the experience more personal, especially because I bugged him so much. He was very patient and friendly. We agreed on an outstanding price, lower than I could get any other local Honda dealership to go. When I finally returned to finalize the purchase, Dennis wasn't there (which made me sad) but I then had the pleasure of working with Oscar! Dennis had left Oscar all my details and the keys to the cars in the two colors I was deciding between. Oscar was just as helpful and friendly as Dennis. Just like working with Dennis, Oscar made me feel personally taken care of. I liked that Oscar told me a little about himself in response to what he was learning about me. When it was time for me to move to financing to work with the lovely Anthony, Oscar stuck around while Anthony and I went through all the paperwork. Anthony was a pleasure to work with and made the boring paperwork less boring by making conversation, again making the experience more personal. I am also very pleased with the interest rate Anthony was able to get me; it was lower than I had expected! We finally finished up around eleven at night (I arrived pretty late) and Oscar was there waiting to personally give me the keys to my new car. Because it was so late, he and I agreed I would return for him to show me how to use all the fancy technology. I felt really bad I kept Oscar and Anthony so late, but neither of them made me feel like the pain in the neck I was. I would endlessly recommend Hendrick Honda to anyone looking to buy a Honda (especially because I had a TERRIBLE experience at Fairfax Honda, DO NOT GO THERE). Thank you to Dennis, Oscar, and Anthony! More

First car buying experience was great! This one my first time purchasing a car from a dealership and it was a great experience! Oscar immediately showed me the cars in my price range and pu This one my first time purchasing a car from a dealership and it was a great experience! Oscar immediately showed me the cars in my price range and pulled one out the I liked for me to test drive. I was able to test drive it without him in the vehicle, which helped eased my nerves. I loved the car but could not return until the next day to purchase. Oscar had me fill out some paperwork that night to speed the process up the next day. I was able to get the vehicle for the price i wanted with the monthly payments I was looking for. Everyone that participated in the process was very friendly and helpful and made the experience great! More

Avoid if you can I bought a car from this dealer a week ago and I thought everything went fine. few days later, I discover that the second key to the car doesn't work I bought a car from this dealer a week ago and I thought everything went fine. few days later, I discover that the second key to the car doesn't work and it belongs to another model. I contact the salesman Irfan, and he tells me to bring the car and they will take care of it. Today, I went to the dealer to get my key and they tell that another customer has it and that they need to program and new one (they offered to fill the car with gas as goodwill gesture, which impressed me at first). I drop the car at the Service Department and I was told to come back in three hours, I leave the dealer and they call and leave a voicemail saying that they don't have keys and the key has to be ordered and it will take about 10 days to get here. They fail on three levels 1) not making sure they deliver all correct materials with the car 2) failing to detect that they gave me a wrong key for a different car, 3) telling a customer to come down to the dealer without making sure that the appropriate part was ordered beforehand. The manager was indifferent to the situation. In short, avoid this dealer at all cost. If you can't go to another dealer, at least avoid dealing with the salesman named Irfan. More

Oscar! This was a great experience buying a used Honda here. Oscar helped my family and I find the right car. Usually buying a car seems to take forever howe This was a great experience buying a used Honda here. Oscar helped my family and I find the right car. Usually buying a car seems to take forever however time flew by fast as my family and Oscar all talked about music from the 70's-80's up until the moment we drove off the lot. He is such a friendly and wonderful salesman to work with. Thank you so much Oscar! More

Two cars, one day Oscar helped me buy my son a car to replace the one we lost in an accident and I then bought one for myself! He is a great salesman and has a perfect Oscar helped me buy my son a car to replace the one we lost in an accident and I then bought one for myself! He is a great salesman and has a perfect combination of confidence and patience to make the experience a good one. More

Bait and Switch They use the old bate and switch at this dealer. Went in based on an email with car and price. Upon arrival there no cars available nor would they loo They use the old bate and switch at this dealer. Went in based on an email with car and price. Upon arrival there no cars available nor would they look for a dealer swap to honor the offer. They used words such as special holiday pricing and accessories were not included in that price. So beware. I've bought several new cars over the years and felt uneasy with this team- the USAA internet pricing team. I will be going to Pohanka in Fred. More

Yay Oscar! This dealership was great on short notice and Oscar was an awesome salesperson to work with. I came in worried and unsure and left happy. Thanks! This dealership was great on short notice and Oscar was an awesome salesperson to work with. I came in worried and unsure and left happy. Thanks! More

True Meaning of Customer Service! Late last night I went to Hendrick Honda in Woodbridge. I was trying to get out of a car that had me in a tough situation with negative equity. Nick a Late last night I went to Hendrick Honda in Woodbridge. I was trying to get out of a car that had me in a tough situation with negative equity. Nick and Anthony took the time to find me the right car and ensure that I left there in the best possible situation! With a great interest rate on a new car that I wasn't expecting to leave with. Anyone looking for a true car buying experience and a honest experience RUN to Hendrick Honda cause they understand customer service! More

My visit to Hendrick Honda Woodbridge On 10/5/2016 I went to Hendrick Honda to purchase a new car . The people at Hendrick Honda were great especially Bobby wilberger who treated us like f On 10/5/2016 I went to Hendrick Honda to purchase a new car . The people at Hendrick Honda were great especially Bobby wilberger who treated us like family. Thanks agskn More

air bag warranty work I was very satisfied to get my Honda back with the replaced air bags in the time advised which included a free vehicle inspection. I received a ride I was very satisfied to get my Honda back with the replaced air bags in the time advised which included a free vehicle inspection. I received a ride home from Nat in the courtesy van and he was very personable and professional, enjoyed the service both ways! My service point of contact was Joe, he was also very personable, pleasant and took the time to listen to my vehicle concerns. Overall I can honestly say my car has always been serviced at Hendrick Honda with the best and most honest service advice I have received - even if it was unpalatable sometimes. More