Hendrick Volvo Cars of Charleston

EDIT: HAD THIS beautiful Volvo since March. Made 4 car payments. During that time (1) came out of my house one morning and found the car DEAD. A $60,000 hunk of metal sitting in my driveway. Made 4 car payments. During that time (1) came out of my house one morning and found the car DEAD. A $60,000 hunk of metal sitting in my driveway. Had to be towed and then picked up because of "battery issues". (2) Was at work and my car wouldn't start. Had to call into service, leave a message, wait for someone to call me back and tell me over the phone how to update software to get my car running again. (3). Noticed a bubble in the sidewall of my tire. Called in for service (had to call 3 times because of a new automated system - god forbid you talk to a human these days) and had to take my car in for service AGAIN. They are charging me $525.00 for ONE NEW TIRE!!!! Not covered... I tried to talk to the manager "Tony" and he basically told me since I don't have the tire package, nothing he can do. Yes of course I could have purchased the tire package (I opted for the repair package instead) if I new a brand new 4 month old $60K vehicle would have tire defects. So basically don't go here and get a Volvo. Worst customer service every... All they care about is selling you the car at top dollar and then they have no care in the world if your car works, if you crash due to faulty tires etc. Sad.... I was always a Jeep person and will certainly being going back to Jeep. 3 ISSUES during 4 CAR PAYMENTS. Terrible More

The entire staff was polite & friendly. Answered all my questions & addressed my concerns. Kept informed. Provided a loaner, which is important to me. I highly recommend them. My servi Answered all my questions & addressed my concerns. Kept informed. Provided a loaner, which is important to me. I highly recommend them. My service advisor for a gem. More

Great service. Very professional and they go the extra mile to get things right. Very satisfied . Service Advisor Bryce Salyers was outstanding Very professional and they go the extra mile to get things right. Very satisfied . Service Advisor Bryce Salyers was outstanding More

Great dealership to do business with 2nd car to lease from them many more to come from them many more to come More

Excellent service department, knowledgeable and attentive. Bryce Saylers epitomizes the organization’s attention to service and courtesy. attentive. Bryce Saylers epitomizes the organization’s attention to service and courtesy. More

Everyone I encountered at the dealership was professional and personable. The facility was clean and pleasant. This service department is a factor that I will consider when it’s time to purchase my next car. and personable. The facility was clean and pleasant. This service department is a factor that I will consider when it’s time to purchase my next car. More

The service at Hendricks is top notch. Appointment was on time. They updated me during the work. So professional. Love them. Dave Appointment was on time. They updated me during the work. So professional. Love them. Dave More

Professional, efficient, and customer focused. Friendly staff with courteous demeanor, would definitely recommend to others Friendly staff with courteous demeanor, would definitely recommend to others More

I had the best experience purchasing my Volvo from Rick Hendrick of Charleston. I also had the same pleasant experience with their service department. Hendrick of Charleston. I also had the same pleasant experience with their service department. More

We stopped by Hendrick Volvo to have someone help us set up our new phone in our Volvo. Even though we had bought our Volvo out of state and moved to Charleston we met TJ who was very helpful and kind to us up our new phone in our Volvo. Even though we had bought our Volvo out of state and moved to Charleston we met TJ who was very helpful and kind to us. He quickly explained a few things and set up our phone. We were very happy with his helping us. More