Hendrick Volvo Cars of Charleston

The service department in this dealership is terrific! They are always helpful and kind. They do their best to complete the service in a timely fashion, and have fit me in when I have needed to get on th They are always helpful and kind. They do their best to complete the service in a timely fashion, and have fit me in when I have needed to get on the road the next day. More

Bryce was professional in every aspect, from welcoming to explanation of service needed and followup until completion of service. explanation of service needed and followup until completion of service. More

The service department is exceptional. My Service Advisor Ronnie Odegaard is always attentive to the issue, and is always knowledgeable and professional. I highly recommend Hendrick Volvo My Service Advisor Ronnie Odegaard is always attentive to the issue, and is always knowledgeable and professional. I highly recommend Hendrick Volvo service for your service needs. More

Bryce helped me as soon as I pulled up, I waited in the waiting area while the service was being completed, which was very nice and comfortable, and they washed my car after the service and it looked amazi waiting area while the service was being completed, which was very nice and comfortable, and they washed my car after the service and it looked amazing. Great Job! More

Have had Bryce Salyer’s as my service writer for 7 years. Bryce and Hendrix Volvo are first class Bryce and Hendrix Volvo are first class More

80,000. Mile Service was done throughly, professionally, pleasantly, and efficiently, with no conflicts of interest under the supervision of Bryce Slayers. Mile Service was done throughly, professionally, pleasantly, and efficiently, with no conflicts of interest under the supervision of Bryce Slayers. More

They are proficient and professional across the board. I had the privilege of working with Bryce Salyers that evening and he was very helpful and transparent. Highly Recommend! I had the privilege of working with Bryce Salyers that evening and he was very helpful and transparent. Highly Recommend! More

Bryce Salyer went above and beyond listening to my concerns, called a family member for additional info and helped to get my car fixed. Amazing concerns, called a family member for additional info and helped to get my car fixed. Amazing More

This dealership was very professional and extremely helpful. Great service. The service department was helpful and honest about work that was needed and what could wait which is appreciated during thes helpful. Great service. The service department was helpful and honest about work that was needed and what could wait which is appreciated during these economic times. More

On April 4, 2025, I purchased a 2023 Tesla Model Y from Hendrick Volvo in Charleston. The vehicle was advertised online as including two “Included Options”: the Full Self Driving (FSD) package—valued at $1 Hendrick Volvo in Charleston. The vehicle was advertised online as including two “Included Options”: the Full Self Driving (FSD) package—valued at $12,000 in 2023—and a white interior, valued at $1000. Both features were listed on the window sticker as well. The white interior is in the vehicle. After the sale, I discovered that the FSD package was not actually installed. When I raised this with the dealership, they claimed the listing referred only to the vehicle’s computer hardware, not the FSD software. However, Tesla’s own documentation makes clear that FSD is not included by default with the hardware—it must be purchased outright which was the $12,000 option to which they refer or subscribed to monthly. The presence of the correct hardware alone does not activate the FSD feature. The dealership also suggested that even if the original owner had purchased FSD, it would not transfer to a new owner. This is also factually incorrect. Tesla’s policy states that if FSD was purchased with the vehicle (not via subscription), it remains with the car and transfers to subsequent owners. To be clear, this is not a case of buyer’s remorse or dissatisfaction with the vehicle itself. I am not seeking to return the car. My concern is with the dealership’s failure to deliver a feature that was clearly advertised and materially influenced my decision to purchase the vehicle at the listed price. Despite providing documentation showing the advertised features, the dealership has declined to honor the representation or offer a resolution. I’m sharing this experience to help others make informed decisions and to encourage transparency in vehicle advertising. More