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Henkel Chrysler Jeep Dodge

2.0

4 Lifetime Reviews

1275 W Dickman Rd, Battle Creek, Michigan 49015 Directions
Sales: (616) 968-1171

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4 Reviews of Henkel Chrysler Jeep Dodge

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July 02, 2018

"Lovely Experience"

- MichiganNovelist17

A year and a half ago, I was lucky enough to work with Casey while buying my new car. He understood that this was my first time buying--but that I'd done my research--and was nothing but honest and kind. I would definitely work with him again and recommend him to others!

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Recommend Dealer
Yes
Employees Worked With
Sheldon Case
May 05, 2018

"Horrible and unprofessional."

- Botticelli

I brought my Charger Hellcat in which had a gasket for the oil filter fail, while the service department at Henkel tells me they think it was a double oil gasket, and wants to charge me $3500 to take an engine apart that they have never sold, seen, nor worked on. They told me I likely needed a new engine. I respectfully declined to have someone with zero experience on my car work on it, and decided to take it back to the dealership that I bought it at. Not only was the damage not nearly as significant as I was informed by Henkel, but the diagnosis of consumer fault due to a double oil filter gasket was completely wrong. The work is actually being covered by the manufacturer. My issue herein lies with the fact that the unprofessional idiots at Henkel ran their mouths and told everyone around Battle Creek about my car. The only person that deserves to know anything about a person's car, is the owner of that car. You would think that is common sense, but I guess common sense isn't so common anymore. My suggestion for the owner of Henkel is to teach his team a little lesson in professionalism and customer service. I buy a lot of expensive cars, and would never buy from Henkel, and will tell my large family and all of my friends NEVER to do business with these idiots. I own two Hellcats now, btw, and just bought a new Chrysler Pacifica minivan, both of those could have been your sale, but after my experience with your service department, and having people come up to me that I've never even met, asking me about my car, telling me they heard it from the guys at Henkel. I was also told that one of the guys from the service department was going through my Facebook trying to find out who I was, and then contacted my uncle after seeing him while going through my pictures asking him how he knew me. xxx kind of business is this? I will never give you any business, and neither will anyone I know. You guys are first class idiots with no professionalism or class whatsoever.

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Recommend Dealer
No
Employees Worked With
Whole service department.
January 03, 2018

"Can't find a hole in a tire"

- Chrysler Family Buyer

Took my car in for an oil change and to fix a slow leak in a tire. First, they didn't find the cause of the leak and the tire lost air, as expected. Took it to Bolen Tire in Sturgis and they found a hole in the tire. Second, they didn't reset the computer so every time I start my car, I get a notice that an oil change is due. Third, on a previous visit, they lost the key for the locking lug nuts. They charged me to remove the lug nuts and replace them with non-locking lug nuts. So, I ask you, if you can't find a hole in a tire what's the chances any problem could be properly diagnosed and fixed. Don't buy a car from this dealer and certainly, don't use their service.

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Recommend Dealer
No
Employees Worked With
None
December 15, 2016

"BUYER BEWARE!"

- JLD49064

BUYER BEWARE!!! Unless you have $32,000 to just throw away, do NOT do business with Henkel Automotive OR Chrysler! On July 30th 2016, I purchased a 2014 Jeep Wrangler Unlimited Sport from Henkel Chrysler Jeep Dodge in Battle Creek. It was my dream car and I worked very hard to be able to purchase it. I experienced many issues during my first 46 days of ownership including the following: the Security Indicator light comes on while I am driving, the roof leaks, and on seven occasions I have attempted to start the Jeep and it doesn’t even turn over. I first took the Jeep in to be serviced on 09/14/16. Since then, my Jeep has been in the shop 7 times. After further research, I discovered that my Jeep was actually a Lemon buy-back from Chrysler which was never once disclosed to me during the sales process. I went to pick my Jeep up yesterday (12/13/16) and 10 miles down the road the security light came back on. I returned the Jeep immediately and am yet again in a loaner vehicle instead of my own. It has been out of my use and in service for a total of 49 of the 137 days I’ve had it, and counting. When I purchased the vehicle there were 15,500 miles on it, today there are 22,100. The drive one way to Henkel from where I live is 55 miles. The time and fuel alone have been a big expense to me. The service department has put hundreds of miles on my vehicle trying to ensure that the light doesn’t come back on. After Henkel’s service department attempted to fix the problem five times, I contacted Dan Henkel, the owner. I was told I purchased my Jeep from a reputable dealer and they would attempt to make this right. He asked me to bring my Jeep in for one more attempt at repairs and if unable to do so we would discuss trading it in, them buying it back and possibly selling at an auction. The GM at the dealership (Jeff Spanninga) told me I needed to open a case with Chrysler to see if they would buy it back. I did so and also contacted an attorney for guidance. Because I contacted an attorney, Chrysler canceled my case. I informed the dealership of this. I was then told to contact National Center for Dispute Settlement and start a case with an Arbitration Board. Long story short, they denied having Chrysler buy my Jeep back stating, “We have reached a unanimous conclusion because although the vehicle was subject to repairs due to a manufacturer defect, they do not rise to the level of substantially impair the use, value or safety of this vehicle.” Since the start of my troubles, I have dealt directly with Jeff Spanninga – GM, Dan Henkel- Owner, Aaron Hinten - Service Manager, and Wally Fox- salesman. The following are the dates, repairs, and miles in/out. In: 9/14 out 9/15- Mi in: 18,950, mi out: 18,956. Replaced seal for freedom top, code B1A28, performed diag and performed PCM update. Wireless control module reset. In: 9/16, out 9/20- mi in 18960, mi out: 18,977. B1A28 code, contacted STAR center replaced wireless control module. In 9/22, out 9/29- Mi in: 19,201, mi out: 19,217. B1A28 code mismatch with skim, found internal failure in PCM, replaced PCM and programmed computer. Tested batteries in fob. In 9/30, out 10/6- Mi in: 19,233 mi out: 19,291. Code B1A28 code ECM mismatch with skim, internal failure in TPM module, replaced TIPM module. In 10/12, out 10/19-Mi in: 19,649 Mi out: 19,820. B1A28 ECM mismatch with skim, contacted star center. Replaced ignition switch. (Missing two forms that are in my jeeps glove box) In 11/21, out 12/12- Mi in: 21,972. Mi out 22,010. Contacted Chrysler, They replaced the keys. In 12/12 – Currently still in service – I got 10 miles down the road and light came back on. Returned to dealership and in loaner, new code fired. “ignition switch” (technician already replaced that) After Chrysler denied the buy-back of my Jeep, I contacted Dan Henkel on Friday 12/9/16. The receptionist always informs me that Dan “only accepts messages”. I didn’t hear back from Dan on Friday so I called again on 12/12, 12/13, and again on 12/14/16. Dan finally called me back last night with no resolution. Dan indicated to me that “Chrysler has a lot more money to buy things back than he does, so he is pushing them to buy it back.” What that tells me is that he hasn’t followed up on my case at all or he would have known that Chrysler refused. I asked him for a direct number or an email so I can stay in touch with him without having to wait days at a time for a response and also because my attorney suggested I do so, and Dan got very defensive and responded saying, “don’t call me anymore, just give me your attorney’s information so I can give it to my attorney and those two can talk.” Dan also told me to just, “keep driving your loaner and we’ll eventually come up with a solution.” I have avoided taking this issue to the public end of things for 3 months now, but after the absolute nightmare that I’ve had to deal with, I feel that it is my responsibility to not only hold Henkel accountable, but also to warn consumers about the risk they’re taking by doing business with their dealer group.

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Recommend Dealer
No
Employees Worked With
Dan Henkel, Jeff Spanninga, Aaron Hinten, and Wally Fox
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