Hennessy Ford Lincoln Atlanta - Service Center

I Definitely must say thanks to Chris for making my experience as easy as possible. He kept me informed about the repairs process, was very knowledgeable and thorough when, and made sure I was comforta experience as easy as possible. He kept me informed about the repairs process, was very knowledgeable and thorough when, and made sure I was comfortable as I waited for the repairs to be completed. Everyone working that walked past was polite and spoke. It was definitely a great experience Thank you so much for everything! I will definitely be back for repairs and possibly buy a car. More

Good job-great communication about status. The prices are still too high compared to non dealer but they did a good job communicating and keeping me informed. are still too high compared to non dealer but they did a good job communicating and keeping me informed. More

Have been loyal customer for years, but last few visits I have had a number of issues with Hennessy Ford: (1) taking too long to turn around vehicle ( sits for days with no activity) but even worst not fixi have had a number of issues with Hennessy Ford: (1) taking too long to turn around vehicle ( sits for days with no activity) but even worst not fixing items appropriately --or at all --and sadly resulting in return visits. I value my time and this is so necessary and unproductive for both the dealership and myself. Service Rep is doing the best he can, but internal process breakdowns needs to be fixed. More

Great service, only complaint I have is the cost way to high. Very nice people gave me ride home plus picked me up. The dealership was spotless high. Very nice people gave me ride home plus picked me up. The dealership was spotless More

The service department has improved a lot in the last year but, they still have a lot of improvement to do. Hopefully, they will get there soon. The culuture seems to be improving along with the faciliti year but, they still have a lot of improvement to do. Hopefully, they will get there soon. The culuture seems to be improving along with the facilities. More

Excellent Went to Hennessey for service and as usual it was excellent. Ralph Tucci and the staff working with him were courteous and professional.The service wa Went to Hennessey for service and as usual it was excellent. Ralph Tucci and the staff working with him were courteous and professional.The service was done in a timely manner and at a reasonable price. The facility is spacious and that leaves plenty of room for social distancing. I have recommended this dealer to friends and family. Next time I need service I'll be going back to see Ralph. Frank More

I scheduled an oil change for 8 in the morning. After waiting 1 1/2 hours I inquired as to what the delay was. The tech was still working on it. Only to discover after an hour and 45 minutes it needed waiting 1 1/2 hours I inquired as to what the delay was. The tech was still working on it. Only to discover after an hour and 45 minutes it needed a plug. Was told it would be another 15 minutes. Didn’t have the part and waited for the part to be delivered. 3 1/2 hours for an oil change is unacceptable. Change the name to slow lane. Certainly not Quick Lane. They also were trying to charge me for labor. More

Poor customer service If you want to feel like an idiot and not have your issue(s) addressed, please visit the brand new service department of this dealership. When explai If you want to feel like an idiot and not have your issue(s) addressed, please visit the brand new service department of this dealership. When explaining what the issue(s) I have been experiencing, was told that one could not be replicated (which it happened on my drive home after picking up the car; the other, for them putting the car in park and noticing that the vehicle did not register park, was told that I needed to pay a diagnostic fee for this. What shop in their right mind does not plug a computer in a modern day car and get the whole read out, instead of having 2 different people do it and charge you for each time. My advice is to stay away from here as this is not the first bad experience I encountered, but at least the 2nd or third. Was going to give them the benefit of the doubt with giving another chance, should have just stuck with going else where in the first place, would have been better off and probably gotten my issue(s) resolved without feeling like a dummy. More

The dealership if get welcoming they make sure they have all the amenities to make the customers wait and pleasurable as possible, they coffee and water and comfortable seating all the amenities to make the customers wait and pleasurable as possible, they coffee and water and comfortable seating More

Hennessey Quick Lane ordered and replaced a Fuel pump I brought my car in on Tuesday afternoon around 5:30. Hennessey found the problem while doing a Diagnostic check. A fuel pump was ordered on Thursday I brought my car in on Tuesday afternoon around 5:30. Hennessey found the problem while doing a Diagnostic check. A fuel pump was ordered on Thursday & replaced on Friday. More