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Hennessy Ford Lincoln Atlanta - Service Center
Atlanta, GA
221 Reviews
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221 Reviews of Hennessy Ford Lincoln Atlanta - Service Center
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March 18, 2019
2017 Ford Expedition Bought & Serviced @ Hennessy My experiences so far at Hennessy Ford have been satisfactory. I first dealt with Del Buck for service and I also bought my Expedition from him. Mr. My experiences so far at Hennessy Ford have been satisfactory. I first dealt with Del Buck for service and I also bought my Expedition from him. Mr. Buck was a pleasure to conduct business with, but he went on to other things; I'm quite sure Hennessy Ford is sorry about this. I have since been dealing with Tim Bennewitz, and he is excellent as well, very professional, and well trained. Now let's get to my 2017 Ford Expedition. This vehicle is probably one of the best looking Expeditions ever made, and I've had 3. But this car is one of the biggest disappointments in my entire life. I've had three major problems with this car, and since this was the 1st generation Expedition and Ford had been making them for 20 years I thought they would have had the bugs out by now. This is the only vehicle I've had that left me stranded; thanks for Ford Roadside Assistance, they were excellent by the way. Probably will go back to Toyota. More
by qyn3q0
Employees Worked With
Tim Bennewitz
March 14, 2019
Above and Beyond Thank you Ralph Tucci ....you somehow made the pricy maintenance service call on my MKZ a little less painful :-) See ya in 5000 miles. Thank you! Thank you Ralph Tucci ....you somehow made the pricy maintenance service call on my MKZ a little less painful :-) See ya in 5000 miles. Thank you! More
by LincolnMKZ
Employees Worked With
Ralph Tucci
February 28, 2019
Took veh in to get it serviced the service advisor and I went over the necessary service to keep my vehicle up to date. He made sure I was aware of what is needed and the cost in the service advisor and I went over the necessary service to keep my vehicle up to date. He made sure I was aware of what is needed and the cost in advance. He allowed me to show his what I found that was wrong with my car and what it cost to repair. I also reached out to my salesman Jonathan Chambers and he assured me that everything is going to be okay and that service will take care of me. because my vehicle was there for several hours the courier service took me to work and pick me up after work. the cashier was polite, so my experience was a pleasant one. More
by shirleygwinn
Employees Worked With
COREY HERRITY
February 21, 2019
terrible Charged me $450 to diagnose the issue of my truck when I told them it just needed the computer reset because of a new speedometer. The told me it was Charged me $450 to diagnose the issue of my truck when I told them it just needed the computer reset because of a new speedometer. The told me it was a fuel pump. Took it to my mechanic and he fixed for $60. More
by Hennesy
Employees Worked With
joshua
February 21, 2019
Service Absolutely the worst service shop I have been to. Held my truck for a week before they diagnosed it. They were gonna charge $1000 for parts and labor. Absolutely the worst service shop I have been to. Held my truck for a week before they diagnosed it. They were gonna charge $1000 for parts and labor. Took my truck to my local mechanic and it was fixed in a day for $150 More
by Negative Hennessy
Employees Worked With
Joshua, Eric Shepard
February 20, 2019
By far the worst customer experience I’ve ever had in my lif This is by far THE WORST FORD DEALERSHIP IN ATLANTA! they have had my car for over two weeks !! I have a ford focus 2017 that I bought brand new and i This is by far THE WORST FORD DEALERSHIP IN ATLANTA! they have had my car for over two weeks !! I have a ford focus 2017 that I bought brand new and it is already having transmission issues. I desperately need my car for work. I have asked them several times for a loner car, they consistently tell me they do not have one. You mean to tell me this large dealership does not have 1 car that I can even use for one day! Just to help me out ? Well I am about to start my third week without my car and have no clue and neither do they even know when I will get it back. Their communication is very minimal and they move very slow. When I had a Mozda I never had any issues with them or their service. People please save your money and your time, don’t buy Or have your car serviced at Ford especially From Hennessy Ford Lincoln Atlanta 5675 peachtree industrial blvd location to be exact, you will be disappointed every time! -5 stars is more of an appropriate rating. I normally don’t post reviews or ratings at all but I’ve never experienced so much neglect from customer service in my life! This will be my first and last Ford I will ever buy and the last time I set foot in Hennessy Ford, I think I need to drink 🍹 some Hennessy after dealing with them !! HORRIBLE HORRIBLE Experience!!!! More
by Blayke18
Employees Worked With
Management has been unavailable to talk to me
February 10, 2019
Excellent service at Hennessey Ford I had along list of repairs that needed to be done to my 2012 Ford Fusion.Ralph Tucci at Hennessey was very professional and courteous and got to work I had along list of repairs that needed to be done to my 2012 Ford Fusion.Ralph Tucci at Hennessey was very professional and courteous and got to work on it immediately.He kept me informed on how the service was going and what the cost would be.I'm very happy with the completed work and if any work is needed in the future I will definitely be back to Hennessey. More
by frankygee
Employees Worked With
Ralph Tucci
January 24, 2019
Thank you for handling my problem fast Jonathan I had a problem that wasn't getting resolved. In no time the manager contacted me and fixed the situation. Thank you Janathan for handling this. I had a problem that wasn't getting resolved. In no time the manager contacted me and fixed the situation. Thank you Janathan for handling this. More
by Liz77
Employees Worked With
Jonathan
December 06, 2018
Do NOT Use This Dealership for Service Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the variou Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the various ways they attempted to take advantage of us. We took our Escape in Monday for a problem with the ignition/starter that is all over the internet as a common issue. The only reason we took it to the dealer was because it also had some minor recalls so thought we would take care of it all. Tim, the service writer, called and quoted my husband, Bob, a price of more than $900 for the repair. We called around and found out that the average time for the repair was two hours and the part was less than $400 so $500 seemed a little high for labor. He called back and advised Tim of his findings and the price was dropped to $650 so we gave the OK to do the repairs. The car wasn't ready until Wednesday and when Tim called to advise us that it was ready he told Bob that the battery charge was low and did we want them to replace it for $179. You can find a battery for an Escape for less $120 so guess they were going to charge $59+ to put it in, uhh no thanks. I dropped him off to pick it up during rush hour only to receive a call from him that the service engine light was on, and when he went back in he was told there wasn't anyone there to look at it so he would have to leave it or come back in the morning. Bob opted to bring it back the next morning. After waiting 45 minutes he asked what the status was and was told that it was being checked out right now to which he replied how is that possible since it is parked right in front of a bay door. So they blatantly lied to his face. Finally after doing some flush that was necessary because the recall work was not done properly Bob left with his car again and went to an auto parts store to have the battery checked out. He was told the battery had a full charge so that was another lie he was told. This is why dealership service departments have a bad reputation and why we usually go to a local mechanic and have him do all repairs. More
by B&B
Employees Worked With
Tim in service department
November 05, 2018
Breannah Matthews was so friendly! I brought my 2015 Ford Focus in for an oil change and transmission service. Breannah Matthews was my service advisor. She was knowledgeable, friendly, I brought my 2015 Ford Focus in for an oil change and transmission service. Breannah Matthews was my service advisor. She was knowledgeable, friendly, professional and extremely helpful!! She is definitely the most efficient service advisor I have ever had! Amber Mendez was also very helpful and coordinated my visit, so things went smoothly. My mechanics left my car cleaner than I gave it to them! They completed my repairs very quickly! I will definitely be back! More
by Happy_Ford owner
Employees Worked With
Amber Mendez , Josh Mendez
