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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,008 Reviews
Call Service Center (617) 731-1700

1,008 Reviews of Herb Chambers BMW of Boston - Service Center

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October 24, 2023

Service was couteous, attentive to detail, thorough explanations, fficient and effective. Kudos to Mr. James Gibbons in particular. More

by Edc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Herb Chambers BMW of Boston responded

We're glad to know you had a positive experience with James & the team here at Herb Chambers BMW of Boston! Your kind words are appreciated and we look forward to serving you again in the future!

October 23, 2023

Communication with the customer leaves much to be desired.Car was initially delivered to wrong address. More

by hhect
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Herb Chambers BMW of Boston responded

We're sorry to read about the delivery mix-up and any communication issues you've experienced. We strive for excellent customer service, so it's disappointing to know we didn't meet your expectations this time around. Please reach out directly if there is anything else we can do or discuss further with you. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

October 13, 2023

Service performed in a timely manner. Communication Outstanding. Service advisor knowledgeable and facilitated my visit in a timely manner More

by Jasenatorej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Herb Chambers BMW of Boston responded

Jasenatorej, we're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with timely and knowledgeable service. Thanks for the positive feedback!

October 12, 2023

Higor explained everything and kept me updated on the progress of the service work and repairs needed. More

by Vassilis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Herb Chambers BMW of Boston responded

Vassilis, we're glad to know Higor kept you well-informed during your service visit at Herb Chambers BMW of Boston. Thanks for sharing your experience!

October 11, 2023

Quick state inspection, I was in and out very quickly. Staff in very nice and professional. More

by kmich116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Herb Chambers BMW of Boston responded

We're glad you had a quick and easy service visit! Thank you for rating Herb Chambers BMW of Boston five stars!

October 11, 2023

Herb Chambers of Boston was excellent ant greeting, setting expectations and follow up, even while in the middle of a renovation. More

by LeeClaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julieth
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Oct 11, 2023 -

Herb Chambers BMW of Boston responded

Lee, we're glad to know that our team at Herb Chambers BMW of Boston was able to provide excellent service even amidst renovations. Thanks for your understanding and positive review!

October 09, 2023

Higor may best be described as courteous, personable, professional, responsive, and effective. It was a pleasure to work with him. The entire process was smooth and seamless, utilising tech only where More

by EA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Herb Chambers BMW of Boston responded

Hi EA! We're so glad to know that Higor and our team at Herb Chambers BMW of Boston made your first service experience a positive one. We appreciate the kind words about his professionalism and effectiveness, as well as the smoothness of the process. Thanks for choosing us!

October 07, 2023

Herb Chambers of Boston quite simply provides outstanding service! They’re staffing courteous , knowledgeable, extremely competent and honest! More

by pan vokonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to know you had an outstanding experience with us at Herb Chambers BMW of Boston! Our team always strives to provide knowledgeable and honest service. Thanks for the great review!

October 07, 2023

Mark took his time and went over a list of bmw services with me in details. More

by mmtjstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark from Mini Service
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Oct 09, 2023 -

Herb Chambers BMW of Boston responded

We're happy to hear Mark was helpful to you during your visit! Thanks for choosing Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

October 05, 2023

Herb Chambers BMW of Boston is top shelf, from Nick in sales to James in service. This dealership has a very professional team, and I particularly appreciate the high level of customer support. Most recen More

by josraposo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Herb Chambers BMW of Boston responded

Jos, we're delighted to know that Nick, James and the rest of our team at Herb Chambers BMW of Boston provided you with top-notch service. We always aim for clear communication and fair pricing. Thanks for your support!

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