Herb Chambers BMW of Sudbury - Service Center

I have been an honest and loyal customer of Herb Chambers BMW of Sudbury and always enjoyed the customer care and service provided at this location; hence I service both my BMWs at this location. But this ti BMW of Sudbury and always enjoyed the customer care and service provided at this location; hence I service both my BMWs at this location. But this time, the experience was not so good and something I would NOT like to see this repeat and forget as soon as possible. The star rating is for this experience only, otherwise I would always rank a 5 STAR rating for BMW of Sudbury. More

Excellent service. Great communication and very professional I will go back for sure. Car feels amazing Great communication and very professional I will go back for sure. Car feels amazing More

Travis and the team did everything they said they would and on time. I waited for the car which was ready and clean when they said it would be. and on time. I waited for the car which was ready and clean when they said it would be. More

The service at BMW Sudbury is truly exceptional. Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for 20 years. Thank you! More

Fran the service Manager and Wilson my salesman were great. They coordinated my needs and had me in and out in no time. Beautiful waiting area with a Coffee bar and bowls of apples! great. They coordinated my needs and had me in and out in no time. Beautiful waiting area with a Coffee bar and bowls of apples! More

From scheduling the appointment and a loaner to the resolution of the problem necessitating this recall all went smoothly. the resolution of the problem necessitating this recall all went smoothly. More

So much more organized than the previous one I went to! Laura was amazing and kept me informed along the way! Laura was amazing and kept me informed along the way! More

Great service center - priced very reasonably and work is getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be done at the dealer and it got finished earlier than it was promised. Car is running great and I’m definitely coming again. More

Great service very prompt they were able to answer all of my questions and concerns. of my questions and concerns. More

Easy scheduling of appointments, free loaner car, excellent communication with service advisor. Love the video of inspection. excellent communication with service advisor. Love the video of inspection. More