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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
936 Reviews

936 Reviews of Herb Chambers BMW of Sudbury - Service Center

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January 10, 2025

My issue was taken care of. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. More

by markl
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Herb Chambers BMW of Sudbury responded

Markl, we're delighted to hear that your experience with our service team at Herb Chambers BMW of Sudbury was a positive one. Thank you for sharing your feedback!

January 07, 2025

Breanna is a gem! She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the c More

by metalmermaid55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna, BMW Sudbury
Jan 07, 2025 -

Herb Chambers BMW of Sudbury responded

Hi! We're delighted to hear that Breanna provided such detailed and professional service at Herb Chambers BMW of Sudbury! It's great to know she made your experience enjoyable and informative. Thank you for sharing this wonderful feedback!

December 31, 2024

Does good work but always feel like I’ve been squeezed for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. More

by JEFF.WEISBERG44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Ewen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Jan 02, 2025 -

Herb Chambers BMW of Sudbury responded

Jeff, thank you for the review. We appreciate the feedback and will certainly keep it in mind as we work to continually improve the service we provide to our valued customers. If you have any additional questions or concerns about your recent visit, please feel free to contact me directly. Thanks again, Sean King - General Manager - sking@herbchambers.com

December 26, 2024

Travis at BMW of Sudbury continues to be a great service advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going More

by Newenglandcar24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with Travis and the team at Herb Chambers BMW of Sudbury! We're delighted to hear that you're consistently pleased with the service and care provided. We look forward to continuing to assist you in keeping your car in top shape!

December 25, 2024

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th More

by rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cappelletti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chavin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Prodell, Brian Solomont, Naisha ?
Dec 26, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your detailed feedback. It's great to hear that our service department, have been exceptional in meeting your needs. We apologize if other aspects of the dealership haven't met expectations recently; we're committed to improving those areas and appreciate your input on where we can do better. If you'd like to discuss this further or have any questions, please feel free to reach out anytime at Sean King - General Manager - sking@herbchambers.com

December 25, 2024

I had to wait 30 minutes to check in despite arriving early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whet More

by Scottfoudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of reps name
Dec 26, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Scott, thank you for taking the time to share your review. It's hard to read your comments, and would like the opportunity to discuss this visit with you further. Thank you, Sean King - General Manager - sking@herbchambers.com

December 21, 2024

Too many issues with this dealership going back years! ! I am stupid to think their attitude and service will improve!! More

by Mnudelma
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chavin Fagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am not certain it was a woman and my husband dealt with her
Dec 23, 2024 -

Herb Chambers BMW of Sudbury responded

I'm sorry to hear about your ongoing frustrations with us. We strive for improvement and would appreciate the opportunity to address any specific concerns you have. Please feel free to reach out so we can discuss this further. Thank you, Sean King - General Manager - sking@herbchambers.com

December 20, 2024

Service here is better than tulley. Gary was great and walked me through the repairs he brought to my attention. I will like to come back here for service, thanks gary More

by BMW of Sudbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Dec 20, 2024 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Gary provided you with excellent service at Herb Chambers BMW of Sudbury and it's great to know you'll be returning for future services! Thank you for choosing us!

December 16, 2024

Repairs that were needed were pricy but Gary articulated as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don More

by BMW of Sudbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
Dec 17, 2024 -

Herb Chambers BMW of Sudbury responded

Don, we appreciate your feedback and are glad to hear Gary provided clarity on the repairs at Herb Chambers BMW of Sudbury. We'll certainly look into improving our car wash services. Thank you for sharing!

December 09, 2024

Great service! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! More

by JenR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Herb Chambers BMW of Sudbury responded

Jen, thank you for recommending Herb Chambers BMW of Sudbury! We're delighted to hear that our team always provides efficient service and excellent communication. We appreciate your support!

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