Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Horrible Service Experience Could Have Resulted In Death!!! I went to this dealer on Sat, Oct. 10, 2015 to have routine preventive maintenance service (oil change & tire rotation) performed on my 2012 Dodge Dur I went to this dealer on Sat, Oct. 10, 2015 to have routine preventive maintenance service (oil change & tire rotation) performed on my 2012 Dodge Durango. Within a few days after the visit, I began noticing a dull, faint noise when applying my brakes at low speeds (< 20 mph). This was odd because a multipoint safety inspection was completed during my service visit and I was told that both my brakes and tires were still in good shape. A few days later, the noise had gotten worse. Sometimes I would hear the noise when applying the brakes at low speeds or sometimes when just cruising at low speeds. I called the dealer back to make another service appointment and get everything checked out again. There were no appointments available on Sat, Oct. 17 so I made the appointment for Sat, Oct. 24. On Oct. 17, I was driving with my wife and son to his soccer game in NH (1 hour away). On the way back about 30 miles from home the noise was now even audible at highway speeds and was so bad that I pulled over in the breakdown lane to see what the xxxx was going on. I noticed that 1 lug nut was protruding out about 1 inch from one of the tires. Upon further inspection, this lug nut was literally hanging on by a thread and I'm sure that if I kept driving it would have completely fallen off at some point on the highway before I got home. I grabbed the tire iron out of my trunk and tightened the lug nut. Before driving off, I checked all of the other lug nuts and found that ALL OF THE LUG NUTS ON 3 OUT OF 4 TIRES WERE VERY LOOSE. For several lug nuts, I had to turn them 3 or 4 rotations before they even began to tighten. It looked like the technician never torqued the lug nuts after rotating the tires. This extreme negligence by the service technician could have resulted in the death of someone in my family or another driver on the highway if any of the tires came off the car when driving at highway speeds. I immediately drove back to the dealer before going home and told the entire story to the Service Manager. I told him that he needs to find out which technician performed the service and take the appropriate action (re-train or terminate) so that someone else doesn't get hurt or killed in the future from this complete negligence. The Service Manager showed absolutely no emotion, apologized for the "inconvenience" (I'm using his word) and offered me 2 free service visits. I told him that I was never stepping into the dealership ever again for service or anything else. PLEASE STAY AWAY FOR YOUR OWN SAFETY!!! More

See Jeff McNally at Herb Chambers Jeep! After Having recently relocated from Georgia my Jeep was in need of service....not knowing the area , I took the Jeep to the Herb Chambers Jeep Dealer After Having recently relocated from Georgia my Jeep was in need of service....not knowing the area , I took the Jeep to the Herb Chambers Jeep Dealership in Danvers. The service there, led by Jeff McNally was outstanding. As it turned out, I needed to make several visits--- each time Jeff's service, professionalism, and courtesy was outstanding. I highly recommend this dealership and Jeff to those of you who own Jeep Grand Cherokees. More

Jeff McNally These guys are good it's the only place il take my jeep to be worked on... Come in and asked for Jeff McNally at service he's the man These guys are good it's the only place il take my jeep to be worked on... Come in and asked for Jeff McNally at service he's the man More

excellent service Derek Rojas I recently had to purchase new tires for my jeep. I had the pleasure of dealing with derek the service manager who was very friendly and very helpful. I recently had to purchase new tires for my jeep. I had the pleasure of dealing with derek the service manager who was very friendly and very helpful. My tires had to be ordered they arrived the next day Derek was able to get my jeep in and tires on that day. unfortunately a week later I got screw in my new tire at that time Derek got me back in immediately and the new tire ordered and installed. with all the inconvenience of the flat tire and going back and forth to the dealer Derek made the experience very fast and easy for me. Excellent service and very good people in this service department. More

REQUIRED REVIEW TO GIVE ME SHUTTLE RIDE Did not fix my problem, was unclear with time estimates. In order to have me picked up by their shuttle (advertised on their website), they require Did not fix my problem, was unclear with time estimates. In order to have me picked up by their shuttle (advertised on their website), they required me to write a review on this website. More

Excellent Service I want to give a Shout-out to Derek Rojas for the attention he gave me in the servicing of my truck. Courteous and friendly Derek also took care of my I want to give a Shout-out to Derek Rojas for the attention he gave me in the servicing of my truck. Courteous and friendly Derek also took care of my car rental which was greatly appreciated. Thank you Derek you are a gentleman! More

Awesome Service! Derek Rojas got us in quickly, took care of us quickly with GREAT first-class service. Would recommend to anyone who needs work done and wants the pea Derek Rojas got us in quickly, took care of us quickly with GREAT first-class service. Would recommend to anyone who needs work done and wants the peace of mind provided by a service department you can trust. More

Great Sales and Service I am a Fleet Manager for a large transportation company and whenever I have to deal with sales or service department at Chambers Chrysler Jeep Dodge R I am a Fleet Manager for a large transportation company and whenever I have to deal with sales or service department at Chambers Chrysler Jeep Dodge Ram tI have found them professional and understanding that our vehicles need to be delivered and serviced in a timely fashion. Derek Rojas is great at getting our vehicles in for service when needed. Vito Scavo is very professional and detailed with the sales process. More

Derek Rojas and the guys & gals have been very helpful It’s a pleasure doing business here. Folks are friendly and honest. I really like my old Jeep and with support like this, I can keep it going for a It’s a pleasure doing business here. Folks are friendly and honest. I really like my old Jeep and with support like this, I can keep it going for a long time. More