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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.7
391 Reviews

391 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

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October 17, 2023

My service manager, Adam was so helpful and considerate. He made the waiting time go bye like I was his only customer, and I definitely wasn't. He's an outstanding gentleman and deserves more praise then I More

by milo51
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 18, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're glad to know that Adam provided you with an exceptional service experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. We'll be sure to pass along your kind words and praise - thank you for taking the time to share your experience! Safe travels!

October 13, 2023

I have received high quality service & professionalism for the past nine years at Herb Chambers. More

by carchambault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault
Oct 16, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for being a loyal Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury customer! We appreciate all of your support over the past nine years and look forward to serving you for many more!

October 05, 2023

Adam was very good and took very good arrow my car and I would ask for him again More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault
Oct 06, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Hey George, thank you for sharing your great service experience with Adam! We'll see you next time! Have a great ride!- The Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury Team

October 04, 2023

Great service and comfortable waiting room. Everyone is very friendly. I will continue to take my vehicle to Herb Chambers More

by dslebo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Charlie Thibault
Oct 04, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're glad to know you enjoyed our service and waiting room at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. Thank you for choosing us! We'll see you next time. Safe travels!

October 02, 2023

The final work is only average. A specific sales rep is unreliable and unprofessional. You must absolutely advocate for yourself and your vehicle. Ask to speak with management and More

by Helen
Recommend Dealer
No
Employees Worked With
Adam service
Oct 04, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Helen, I'm sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you felt let down. We understand how important communication and timeliness are when dealing with vehicle issues, so this feedback is taken very seriously. If you're open to discussing this further, please reach out directly at your earliest convenience - Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

September 30, 2023

My oil change gage was not reset to let me know my oil life and no sticker on windshield to let me know when to come back More

by kimcarly1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

I'm sorry to read about the oversight with your oil change gauge and windshield sticker. We strive for thorough service, so it's disappointing that we missed these details during your visit. I'd like to personally assist you in resolving this issue - please reach out at your earliest convenience. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

September 29, 2023

Brandon took care of my oil change today and everything was fast and my car was nice and clean after. More

by Ersa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Drakos
Oct 02, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Ersa, it's great to know that Brandon provided quick and efficient service for your oil change at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. We're glad you left with a clean car!

September 12, 2023

They're ok you just have to wait to get a appointment and then wait hours for them to finish More

by gtaylor1093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Sep 13, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We really appreciate you taking the time to leave Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury this awesome review, thank you!

September 03, 2023

Easy scheduling, timely attn at appointment. Courteous, knowledgeable service. Pleasant experience. Would recommend to others. More

by imjin71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Two young males, didn’t catch their names.
Sep 05, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the 5-star rating! We're glad to know that you had a pleasant service experience with our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. We appreciate your recommendation and see you again! Have a great ride!

September 02, 2023

The service department and Brandon always helps us with any problems that might come up even with out a appointment he will do what he can to help thanks More

by Richardhultquist53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon service department
Sep 06, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Hey Richard, thank you for the positive review! We're happy to know that Brandon and our service department at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury have been able to assist you effectively. We appreciate your feedback and see you next time! Safe travels!

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