Back

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Millbury, MA

4.7
391 Reviews

391 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Sort by
May 17, 2023

Chelsea was very polite and Professional. She got me in right away took care of my problems with my Ram and I couldn't have been happier thanks again. More

by Hoffa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
May 19, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're grateful for your review, Hoffa! Our team is thrilled to know Chelsea provided polite and professional service, taking care of the issues with your Ram quickly. We hope to see you again in the future for any automotive needs you may have! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 11, 2023

I was very disappointed after I was told that to check a small issue with my car will cost me $165 , without even mentioning how much it will cost to fix( the car engine doesn’t stop running at the red ligh More

by Vladas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
May 19, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Vladas, we apologize for the frustration you experienced. While we do value quality service, we understand that our prices need to be reasonable and competitive as well. That being said, the lack of transparency in pricing and repair is not what we aim for. We would like to make things right by you - please give us a call so that we can work out a solution together. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

May 19, 2023 -

Vladas responded

It is not the cost of fixing the car. It should not be costing me money to plug into the computer to tell me that it is nothing wrong with the car. I do not mind to pay for the repair and diagnostic if it is needed.

April 26, 2023

Chelsea and the Herb Chambers staff were friendly and informative! I l will only be using Herb Chambers in the future for all my Jeep service! More

by sjscavone41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Apr 27, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for giving Chelsea & the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team an opportunity to earn your business! We appreciate the kind review and look forward to seeing you & your Jeep again next time!

April 20, 2023

Chelsea in the service department is great to work with. She is very customer focused and an asset to the Herb Chambers organization. More

by Northslope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Apr 24, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the kind review! We certainly consider ourselves lucky to have Chelsea on our team and we'll be sure to share this fantastic feedback with her. Take care and thanks again for your support, from all of us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

April 19, 2023

I left my 2019 Dodge Ram at Herb chambers mil bury (I purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this More

by Marc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon in service
Apr 21, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the review, Marc. I'm sorry to hear about the lack of communication from our team and would like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

April 13, 2023

Very in responsible did not let me know when my jeep was ready took very long and scratched my hood. No answers! More

by Msz.Benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Blasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault
Apr 21, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

Apr 21, 2023 -

Msz.Benitez responded

Good afternoon, thank you for reaching out to me can you please send me a contact number where you could be reached with a good day and time . Is really important for me. To speak about these situation with you. Thank you again and have a great weekend!

April 13, 2023

Extremely courteous and professional. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. More

by Ewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Thibault
Apr 17, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team with your automotive needs! We're grateful for your support and look forward to assisting you with your next vehicle purchase. Take care!

April 13, 2023

Efficient, professional and courteous service. Chelsea handled all communications and face to face interactions with ease. More

by Epond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Apr 14, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Epond, thank you for your fantastic review! We're thrilled to hear that Chelsea provided you with efficient, professional, and courteous service. We appreciate your support and look forward to seeing you again soon! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

April 13, 2023

Ease of check-in was nice. Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle wh More

by Stefanie C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Stefanie, we're pleased to hear that you had a great experience with our team! It's wonderful to know that our mobile check-in and waiting area amenities made your visit more comfortable. Thank you for your kind words, and we look forward to seeing you again soon! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

April 06, 2023

Service department is awful. Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do no More

by Ryan B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Parker
Apr 07, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for reaching out, Ryan. I'm sorry to hear about this experience with our team and would like the opportunity to discuss it with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

...
15
...