Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center

Service department is awful. Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do no Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do now”. Service writer filled me with incorrect information then proceeded to tell me the part was already replaced… but then couldn’t provide me with any service history showing me it was replaced? So he just made an assumption and told me to pound sand for a lack of better words. Filed a complaint with Ram customer care. Will go to another dealership. UPDATE: Truck went to different dealer, Confirmed that the PART WAS NEVER REPLACED, and they are going to be doing the correct repair that Herb Chambers said they cant help me with. Get your vehicle serviced else where. Avoid Service Writer- Adam Parker. More

AlthoughI was unable to make an appointment on line or by a phone call back a quick visit to the service department scheduled me in within a week. All issues were taken care of quickly during my appointment a phone call back a quick visit to the service department scheduled me in within a week. All issues were taken care of quickly during my appointment and they were able to take my truck earlier than scheduled. Thank you! More

Excellent service . Very polite service advisor. I have never had a problem with this dealership in the 18 years I've been going there! Very polite service advisor. I have never had a problem with this dealership in the 18 years I've been going there! More

Overall dealership is courtesy and welcoming. Great staff, very responsive, takes time to listen to concerns and responds with politeness Great staff, very responsive, takes time to listen to concerns and responds with politeness More

Easy in and out service washed and cleaned waiting area clean and comfortable friendly service representatives clean and comfortable friendly service representatives More

Service manager Chelsea Waugh is always pleasant and informative with what you have left with service deals! informative with what you have left with service deals! More

Adam got me in&out of my service visit quickly. Very good experience as usual. Very good experience as usual. More

went in for a recall notice they took care of it right away also did updates on the computer while i was there great job away also did updates on the computer while i was there great job More

Dealership was unsure if they fixed recall issue due to their computer issues will advise. their computer issues will advise. More

No loaner available. Was told I had to wait 6-8 weeks for one. After 3 weeks made my own arrangements. Bought the vehicle as well as an extended warranty through them. To Was told I had to wait 6-8 weeks for one. After 3 weeks made my own arrangements. Bought the vehicle as well as an extended warranty through them. Totally unsatisfactory More