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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center
Millbury, MA
391 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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391 Reviews of Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury - Service Center
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September 02, 2018
Ron Kollross Very well done and courteous done on time also supplied loaner vehicle easy in and out reasonable pricing always very polite and asking if I required Very well done and courteous done on time also supplied loaner vehicle easy in and out reasonable pricing always very polite and asking if I required anything else. More
by Ronald Kollross
Employees Worked With
Stephanie
August 29, 2018
Recall work done promptly and complete on 2017 Chrysler Pacifica vehicle purchased at Linders who provide loaner and courtesy of handleing details each and work done promptly and complete on 2017 Chrysler Pacifica vehicle purchased at Linders who provide loaner and courtesy of handleing details each and every time More
by Reittott
Employees Worked With
Vehicle was delivered by Linders
July 22, 2018
Fast and Friendly Service I scheduled a service for my Jeep and two days later I received a recall notice. I called the service department and asked if I could add the recall I scheduled a service for my Jeep and two days later I received a recall notice. I called the service department and asked if I could add the recall work to my regular service visit. There was not a problem in adding the work was completed sooner that I was told. The over six year relationship I have had with Herb Chambers CJDR of Millbury has always been a positive one. More
by Fred
Employees Worked With
Tom Mulcahy, Charlie Thibault
July 05, 2018
Service department not great; sales excellent We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle was towed to Herb Chambers in Millbury, and it was then that I came into contact with Gabriela in service. Eventually, I authorized the dealership for three hours of labor to diagnose the problem with my truck. Word came back that it was the torque converter, and the technician was 90-95% sure that this was the issue. I was told at this time that they couldn’t get parts until Monday and I offered to help. I purchased a torque converter and had it shipped overnight to the dealership at a cost of $1650. Of this, $315 alone was shipping charges for overnight air shipping. So, the dealership received the part on Thursday and I was told they should be able to get to it. Come Thursday, I got another call that said “Sorry we can’t even touch it until Monday.” Then, when they finally did get around to it, it was discovered that the torque converter was NOT the issue, but it was instead the whole transmission. Fine, it broke. I’m cool with that. What I am not cool with is the fact that even though I only authorized three hours of labor, I somehow ended up paying $792.81 out of my pocket for them to basically do nothing, and my vehicle was left in pieces. I should note this was after a supposed $175 discount from the service manager. I didn’t want to spend good money fixing the transmission so I opted not to. It was at this time that I dealt with the sales department. They were great. Even though they couldn’t find me a truck, they went out of their way to try and help. All told I ended up spending $792.81 to Herb Chambers, lost $315 in shipping, had to put my employee up in a hotel for 8 days at a total of $722, an airplane ticket ($410) to fly said employee to a dealership to get the truck we eventually bought plus time and lost wages. I am not a happy camper, and I really think that the service department should examine its practices a little closer. This is especially true because I personally know that a service department is the “cash cow” of any dealership. You see, I spent 7 years in sales myself and I know that if I ever treated a customer in this manner, I’d have been dealt with ina severe manner, and probably fired. Please fix this. More
by clittle760
Employees Worked With
Charlie Thibault
July 02, 2018
Fabulous Experience ! I brought my 2100 Ram in for a factory recall, I called ahead to see how long the repair would take and scheduled a Monday morning appointment for 8:0 I brought my 2100 Ram in for a factory recall, I called ahead to see how long the repair would take and scheduled a Monday morning appointment for 8:00 AM. I figured I would be out by 10:00 AM at the latest, and scheduled the rest of my day accordingly. Upon arrival I was informed that this repair would take at least a half day, assuming they had all the needed parts on hand. Well I wasn't happy with this news, but the woman assisting me quickly offered a lease car for the day. Nice, new Jeep small SUV. About an hour later I was called and told that my truck needed parts not on hand and that it would not be ready until sometime Tuesday. I was told I could continue with the Jeep and only needed to replace the gas I used - more than fair. When I went to pick up my truck there was no charge for anything, and my truck was washed and vacuumed out - a very pleasant surprise. More
by Ram2011
Employees Worked With
June 25, 2018
Murtada was awesome!!! I brought my car in for a recall and ended up “just looking”. Long story short, I ended up leasing a 2018 Jeep Grand Cherokee Altitude. Murtada greet I brought my car in for a recall and ended up “just looking”. Long story short, I ended up leasing a 2018 Jeep Grand Cherokee Altitude. Murtada greeted my husband and I and made us feel comfortable and was VERY patient. Murtada made leasing a new vehicle so easy and I am looking forward to working with him again soon. More
by PRivera
Employees Worked With
Murtada Shaker
June 05, 2018
Great service Service advisor was very attentive and told me what was going on more than once so as not to leave me hanging/wondering. Coffee and breakfast treats Service advisor was very attentive and told me what was going on more than once so as not to leave me hanging/wondering. Coffee and breakfast treats were good to have. More
by ACO
Employees Worked With
Michael Walsh I think?
May 10, 2018
Fantastic service with a smile! I came in for a recall and met Gabriella The nicest and most knowledgeable service advisor I have had the pleasure to speak with, She got all my info I came in for a recall and met Gabriella The nicest and most knowledgeable service advisor I have had the pleasure to speak with, She got all my info and paper work done in a jiffy and was very helpful answering any questions I had. When I came back to pick up my truck I she was fantastic going over everything. This is truly a winning team From the general manager Doug who located my truck and arranged to get it from another dealer for me Mike the sales Manager who gave me a great deal To Charlie and Gabriella who take car of me in the service department to the technician David Hilton who fixes my concerns flawlessly. Honestly You cant find a better Mopar dealer ship anywhere. Thank you very much. Keith Solomon More
by Keith, S
Employees Worked With
Gabriella Yeager, David Hilton, Charlie Thibault, Ken Brackley, Doug Magliozzi
May 08, 2018
Warranty coverage My jeep was consuming a lot of oil. Had to have 3 oil consumption tests and then gave me a new engine and a rental all at no cost. They were knowledg My jeep was consuming a lot of oil. Had to have 3 oil consumption tests and then gave me a new engine and a rental all at no cost. They were knowledgeable, professional, and courteous. I had very good and fast service. Jeep runs great. Definitely recommend this dealer and service team. More
by elcee
Employees Worked With
Gabriella Yeager
May 01, 2018
Good, nice waiting room clean bathrooms and coffe was fresh Good experience overall. the wait for oil change was convenient due to making a appointment. nice waiting area clean bathrooms. The pastry’s was a nic Good experience overall. the wait for oil change was convenient due to making a appointment. nice waiting area clean bathrooms. The pastry’s was a nice touch. More
by Deuccekid
Employees Worked With
I don’t really know his name but he had a beard behind the service desk, he was very friendly , Andrew Gibson
