Herb Chambers Ford of Westborough - Service Center

It was my second time dealing with Luke. I was greeted with a happy, friendly face. We talked about the scheduled service and I also asked to have the tech test drive to see if it was shifti I was greeted with a happy, friendly face. We talked about the scheduled service and I also asked to have the tech test drive to see if it was shifting hard. After work performed Luke explained exactly what was and he answered some questions I had about extended warranty coverage, overall a pleasant experience! More

Brandon greeted me as soon as I walked into the service department, kept me updated on the progress and made me feel as if I ever needed anything that I could reach out to him and everything would be taken department, kept me updated on the progress and made me feel as if I ever needed anything that I could reach out to him and everything would be taken care of More

I found the service exemplary! Timely, clean, efficient, and personable. I, as a woman often feel spoken down to at dealerships. That was NOT the case here Brandon was both knowled Timely, clean, efficient, and personable. I, as a woman often feel spoken down to at dealerships. That was NOT the case here Brandon was both knowledgeable and respectful! I would recommend both him and the dealership to anyone who is in need! More

Very good customer service and a nice atmosphere. Everyone was professional and service was fast Everyone was professional and service was fast More

I have always had great service from this dealership. Everyone has been friendly and professional and willing to work with me. Everyone has been friendly and professional and willing to work with me. More

Service staff has been great. They have done all they could to help with our focus. W They have done all they could to help with our focus. W More

The two repairs I had asked to be completed were done and the quality of the work was excellent! the quality of the work was excellent! More

Great service department. Everyone is always very helpful. Easy to make appointment. Totally recommend them. Everyone is always very helpful. Easy to make appointment. Totally recommend them. More

I had taken my car to Herb Chambers Ford in Westborough for diagnostics due to concerns about electronic display in my Ford Explorer. The service department scheduled us in for diagnostic the next morning for diagnostics due to concerns about electronic display in my Ford Explorer. The service department scheduled us in for diagnostic the next morning, tested the vehicle, but were not able to replicate the problems that I had found earlier. The service representative gave me alternative reasons other than having a problem that could have caused my car to experience momentary flickering of the display and also addressed other questions I had about the car. I was advised to monitor and come back if I continue to have any issues. I think the service department at Herb Chambers is really great in terms of customer service and reliability such that I have a high degree of confidence in their expertise, integrity, and character. I am very happy with my Explorer 2017 and all the service I have received from Herb Chambers with minimal expenses for maintenance while running reliably since purchase with only minor problems. More

Anthony in the Service department is excellent. He kept in constant contact with me during my recall service, and even sent a loaner car to me, and then delivered my car when ready. Can't say enoug He kept in constant contact with me during my recall service, and even sent a loaner car to me, and then delivered my car when ready. Can't say enough good things about the. Service Department. More