Herb Chambers Honda

Sean DeSilva Customer Service Adviser Extraordinaire! !! When I brought my Honda in for service I was met by Sean, whom I met before. Sean once again noticed my Marine Corps sticker on my rear window an !! When I brought my Honda in for service I was met by Sean, whom I met before. Sean once again noticed my Marine Corps sticker on my rear window and thanked me for my service. This showed me Sean was very intoned with his observations which made me feel comfortable and welcomed. Sean showed me to his desk where he welcomed me back to Herb Chambers of Boston. After writing up my service needs he assured me my car would be serviced in a timely manner and he would call me when the work was complete. Sean was true to his word. When I returned to the dealership to pickup my CR-V I was met at the door by Sean. Sean then went over the work that was done and what work would be needed on my next service visit.Thank You Sean and Please keep up the good work. Mr. Chambers if You happen to read these reviews, and in my opinion I think Sean should be put in a Customer Service Quality Control training role for new employees. Sean is always on his game when it comes to Customer Service.and hopefully that doesn't go unnoticed. Thanks again for another great customer service experience. I am once again a Happy Honda of Boston Customer. Mario . More

Staff are friendly, responsive and efficient. Felt like I was in good hands. Great experience! Felt like I was in good hands. Great experience! More

Customer Service is consistently excellent and if there are any problems, staff resolve them quickly. are any problems, staff resolve them quickly. More

SEAN was AMAZING! he makes coming in for service quick and simple everytime. I recommend everyone to come in and see Sean for your next vehicle servicing. he makes coming in for service quick and simple everytime. I recommend everyone to come in and see Sean for your next vehicle servicing. More

Great service! Very friendly staff! Not too pricey. Got “the works!” and it only took a few hours. Very friendly staff! Not too pricey. Got “the works!” and it only took a few hours. More

Mr. DeSilva was polite, attentive, and explained the services and prices thoroughly. Great customer service. Thanks. services and prices thoroughly. Great customer service. Thanks. More

Very POOR customer service. The guy in the service desk needs customer service training on how to deal and attend to his clients. He didn’t tell us where to wait, whats the next The guy in the service desk needs customer service training on how to deal and attend to his clients. He didn’t tell us where to wait, whats the next step and left our finished paper work in his desk without telling his co workers where he went! I don’t think he love his job at all! They have no clue where he was?! We’ve waited for almost 2 hours. Poor hand off/ communication. I complained to the manager Susan who didn’t really address my concerns! I will tell all my friends, family and collegues not to go there if they don’t want to feel aggravated! Hoping this will not happen to other clients. I am not going back there! Customer service should be the priority if you want your business succeed! More

Sean Desilva was wonderful I mean he went above & beyond to make sure he touch base on everything outstanding customer service. Thank you I’ll be back to this location. to make sure he touch base on everything outstanding customer service. Thank you I’ll be back to this location. More

Mr. DeSilva was very helpful. Their Customer service is very professional. I would recommend them. very professional. I would recommend them. More

I get exceptional service from Shawn and Robert. They do a great job with my car They do a great job with my car More