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Herb Chambers Honda
Boston, MA
2,670 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,670 reviews
January 12, 2021
Bought my car on the last day of the year, everything is completed in a timely manner. Danya definitely has helped me throughout the whole process with her professional services, patience, and effective co completed in a timely manner. Danya definitely has helped me throughout the whole process with her professional services, patience, and effective communication. The experience and the price were both unbeatable comparing to other places. Overall, great experience and highly recommended Danya to anyone else! More
by hayley
Employees Worked With
Danya Ou
January 12, 2021
It was really great and good service they were friendliness and the service was perfect thanks you Seam De Silva for helped us throughout the whole process with his professional service. friendliness and the service was perfect thanks you Seam De Silva for helped us throughout the whole process with his professional service. More
by cirino.elias
Employees Worked With
Seam De Silva
January 09, 2021
Great service, no pressure and good conversations. He was polite, patient, communication was good and questions were quickly answered over the phone or text. I would recommend this seller. polite, patient, communication was good and questions were quickly answered over the phone or text. I would recommend this seller. More
by David
Employees Worked With
Brian McCaffrey
January 07, 2021
Brought car in turn signal problem.they check the car completely found a couple of problems inform what the cost would be fix all of the issues at a reasonable cost completely found a couple of problems inform what the cost would be fix all of the issues at a reasonable cost More
by Greg
Employees Worked With
Victor lopez
January 05, 2021
My wife and I had a great experience with Brian McCaffrey and the whole team. We are both very busy and needed help making the experience as painless as possible. Brian delivered that in spades. We left the and the whole team. We are both very busy and needed help making the experience as painless as possible. Brian delivered that in spades. We left the dealership with a car we love at a price that was fair - a wholly positive experience. More
by Andrew Abbott
Employees Worked With
Brian McCaffrey
December 31, 2020
I went with my husband and we will not be returning. Worst car buying experience I have ever had. I went in after speaking with a woman through email for over a week. I had explained to her how I wanted Worst car buying experience I have ever had. I went in after speaking with a woman through email for over a week. I had explained to her how I wanted the experience to go and she assured me that it would all go well. My husband called in as well to reconfirm with her. I walked in the dealership and immediately got bombarded by salesman. 2 salesman walked over to me, hungry for someone to buy a car from them. Then a arrogant pushy manager- Completely unprofessional. They proceeded to tell me that we were going to do a presentation on the car buying experience there. I told them that we wouldn't be doing it. We then got to the appraisal on my Crv. told them to take my keys and do a quick appraisal while we ran numbers inside. They pretty much didn't let it happen and made me go out with them. Then they said we can’t show numbers it’s just msrp youre lucky you came others dealers are bad. We asked for the girl we spoke to they informed us she’s there but is too busy. Hiding from clients who she lied too. From there, the staff was so rude that I walked out. More
by Jackie
Employees Worked With
Raejon Alston, other salesperson and manager are not on here , Michael Bermudez
December 27, 2020
Disappointing experience. I emailed Fabian Garcia yesterday and he never got back to me. After trying to make me come in before answering my concerns. I called in for him after sending more emails yesterday and he never got back to me. After trying to make me come in before answering my concerns. I called in for him after sending more emails, spoke to two of his colleagues one girl in sales asked me to come in when I asked about the details she but me on hold while I was talking. Spoke to her yesterday and today. Rude. Picked up after 15 minutes said she only scheduled appointments.. Fabian won’t be in for a few days. Another manager answered then hung up. As a buyer the way I am treated online or on the phone is an example of how I’ll be treated in the showroom. Since I’m being yelled at for asking a question and not given a price and hung up on that only tells me if I come in it will be worse. Very disappointed in their behavior it seems they are to lazy to earn someone’s business. 3 people had the opportunity to sell me a vehicle and all 3 failed. With Covid 19 I would expect them to sell a vehicle online and bring it to me as I’m only 9 miles away... inconsiderate people. More
by Catherine
Employees Worked With
Raejon and Ray, Fabian Garcia
December 27, 2020
Insulting manager Jay Miranda- claimed I was lying about a warranty from another store. Then said it is available but “has more discrepancies than your cable bill” while this unprofessional has not even re a warranty from another store. Then said it is available but “has more discrepancies than your cable bill” while this unprofessional has not even read the offer. Assuming because I’m a female I am just to dumb to go over contracts!! Over 30+ years in customer service I will never expect this from a sales manager! More
by AmyC
Employees Worked With
Kaasim Davis , Jay Miranda
December 24, 2020
Bad email exchange with internet sales manager. Manager who does not want to provide best price instead Wants me to drive 3 hours to meet with another manager? Only two 2020 CRVs available while shows 20 o who does not want to provide best price instead Wants me to drive 3 hours to meet with another manager? Only two 2020 CRVs available while shows 20 online for their store alone. False advertising and bad sales tactics. More
by Fred Cahill
Employees Worked With
Fabian Garcia
