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Herb Chambers Honda
Boston, MA
2,627 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 2,627 reviews
November 17, 2020
Efficient, courteous service in sales and maintenance departments. Will keep going there to service the car. Particularly appreciated Sean Desilva assistance getting paperwork completed and inspection pe departments. Will keep going there to service the car. Particularly appreciated Sean Desilva assistance getting paperwork completed and inspection performed More
by jpd153
November 13, 2020
Sean DeSilva was an excellent service adviser. He was very friendly, accommodating, transparent and informative. His professionalism was greatly appreciated. I recommend him for any of your service needs very friendly, accommodating, transparent and informative. His professionalism was greatly appreciated. I recommend him for any of your service needs. More
by maliksl5
Employees Worked With
Sean DeSilva
November 12, 2020
I had a wonderful experience at Herb Chambers while purchasing my first new car. Everyone was super friendly especially Danya Ou! She was very friendly and very helpful during my experience at Herb Cha purchasing my first new car. Everyone was super friendly especially Danya Ou! She was very friendly and very helpful during my experience at Herb Chambers! More
by Kim_Hipp
Employees Worked With
Dan Gilday , Danya Ou
November 12, 2020
They do their best to bring you in hoping you will buy a car for no good reason. They offer to match my lease payment and did not. The managers all disagree with each other, I was offered a low amount for m car for no good reason. They offer to match my lease payment and did not. The managers all disagree with each other, I was offered a low amount for my car almost half of what Kbb Said they promised to give me 120% value and just gave me 50% value without discounting their car which the girl told me she would if I come in!!! I had to get a babysitter for this and spent time away from work for their lies , shameful. More
by Sandra
Employees Worked With
Bill, Raejon Alston, Michael Bermudez
November 07, 2020
I emailed for a 2012 Civic, Raejon was very hostile towards my questions. She was rude stating “I am capable Im a manager” but never actually helped. Raejon called me hostile for asking a question. Her towards my questions. She was rude stating “I am capable Im a manager” but never actually helped. Raejon called me hostile for asking a question. Her boss Dalence emails me and still no response from him too. Raejon then calls me back and states “ You are ignorant for complaining”. Customer service here is so bad I refuse to take the car even for free. Disgusting customer service, unprofessional and rude. I forwarded the emails to the company as I encourage everyone to do “Talk to Herb”. Worst thing to happen to Dorchester is the dealership. The General Manager could not be reached she informed I can only talk to Dalence while he’s not responding either!! Oh well, buying elsewhere. More
by N.Gomez
November 05, 2020
Not a legitimate dealership. Will not honor advertisements. No professionals in the building, wrote my complaint & keep getting automated responses front them. 0.0 stars. advertisements. No professionals in the building, wrote my complaint & keep getting automated responses front them. 0.0 stars. More
by T.Li
Employees Worked With
Michael Bermudez, Wilfredo Soto
October 31, 2020
Do not appreciate the struggle to just get a price. ALL stores provide pricing and information before hand except this store. They want you to come to switch you and make false promises of guaranteeing to stores provide pricing and information before hand except this store. They want you to come to switch you and make false promises of guaranteeing to beat prices. Not convenient way of doing business. More
by Bright7
Employees Worked With
Internet managers in their emails
October 31, 2020
Sean was incredibly knowledgeable, helpful, and patient. He was able to clearly explain my options to me and helped make me feel confident in my decisions. Thank you Sean! He was able to clearly explain my options to me and helped make me feel confident in my decisions. Thank you Sean! More
by sonia_brar27
Employees Worked With
Sean DeSilva
October 30, 2020
I went in for a used vehicle listed online. The vehicle was sold 2 months ago and still listed online right now. I did the Internet lead they said it’s available even after I left!! False advertising half was sold 2 months ago and still listed online right now. I did the Internet lead they said it’s available even after I left!! False advertising half of the vehicles online are sold or do not have titles so you’ll wait 2-3 months for overpriced cars!! No thanks! More
by Costas
